Software Engineer

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About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We're a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

About InDebted & The Automate Team InDebted is a global fintech company on a mission to reinvent the collections experience through technology, data, and empathy. The Automate team is at the heart of this transformation, focused on eliminating manual processes and enabling scalable, self-serve solutions for our internal operations and clients. We leverage modern software engineering practices and AI tools to drive efficiency, reliability, and innovation across the business.

Our Tech Stack & System Architecture

• Event Sourcing: core systems built on event sourcing principles for robust audit trails and flexible workflows.
• Golang: primary backend language for scalable, maintainable, high-performance services.
• AWS Lambda & Serverless: cloud-native, cost-effective compute.
• AWS Ecosystem: S3, DynamoDB, SQS, SNS, and more to power automation and data pipelines.
• Automation & AI: integrate AI tools (GPT, Copilot, Claude, Cursor) and build internal automation.
• CI/CD & Infrastructure as Code: CI/CD pipelines; Terraform, CloudFormation.
• Monitoring & Observability: Datadog, CloudWatch for instrumented systems.

Role Overview

• We are seeking a Mid-Senior Software Engineer to join the Automate team. In this role, you will:
• Automate internal processes: design, build, and maintain software solutions; leverage AI tools to automate internal operations.
• Support and triage Collect platform requests: own triage and resolution of Collect platform support requests, aiming for automation or self-service for recurring issues.
• Stakeholder communication: own communication with key stakeholders throughout triage and resolution processes.
• Mentorship: support and mentor less experienced engineers and data analysts.

Key Responsibilities

• Build and maintain automation solutions to reduce manual work and improve operational efficiency.
• Identify opportunities to leverage AI and internal tooling to solve business problems.
• Triage, investigate, and resolve Collect platform support requests with cross-team collaboration.
• Communicate updates and manage stakeholder expectations.
• Document solutions, runbooks, and best practices for knowledge sharing.
• Mentor junior engineers and data analysts; provide code reviews and technical leadership.
• Contribute to a positive, inclusive, high-performing team culture.

What We're Looking For

• Strong technical skills in software engineering with experience in automation, scripting, and AI tool integration.
• Hands-on experience with Golang, AWS Lambda, and event-sourcing architectures.
• Familiarity with AWS services (S3, DynamoDB, SQS, SNS, etc.) and serverless/cloud-native patterns.
• Ability to deliver high-quality, maintainable, and testable code.
• Experience triaging and resolving support requests, ideally in a platform or operations context.
• Excellent communication and stakeholder management skills.
• Experience mentoring or supporting less experienced team members.
• Proficiency with AI tools (e.g., GPT, Copilot, Claude, Cursor) and willingness to experiment with new tech.
• Comfortable in a hybrid environment (Sydney-based, in-office Tue–Thu preferred).
• Alignment with InDebted's values: ownership, curiosity, resilience, and impact.

Expectations & Growth

• This role aligns with the company's expectations for Software Engineer and Senior Software Engineer.
• Engineering Craft: write clean, maintainable, and testable code; improve codebases and workflows.
• Technical Leadership: mentor peers, lead technical discussions, and drive team alignment.
• Execution Accountability: deliver reliably, plan effectively, and communicate progress and risks.
• Product Impact: understand user needs, shape solutions, and align engineering work to business outcomes.
• Value Alignment: demonstrate ownership and adaptability.
• Tooling & Innovation: drive automation and leverage AI to improve team effectiveness.

Why Join Us?

• Be part of a team driving real change through automation and AI.
• Work on impactful problems that touch every part of the business.
• Collaborate with talented, mission-driven colleagues.
• Grow your skills in a supportive, learning-focused environment.
• Help shape the future of collections technology.

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies; however, for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you

Note: This description contains the essential responsibilities and qualifications for the Software Engineer role on the Automate team. The remaining content comprises regional listings and related postings that are not part of this specific role.