Customer Service
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Our client is a global leader in cold storage supply chain, supplying chilled and frozen products across Australia. Due to recent growth, they are now seeking an experienced administration/customer service personto join their team in Laverton North.
Days/hours required:
- Monday to Friday
- 1:30pm - 9:30pm
- Must be flexible to support OT if required
Our client is a global leader in cold storage supply chain, supplying chilled and frozen products across Australia. Due to recent growth, they are now seeking an experienced administration/customer service personto join their team in Laverton North.
Days/hours required:
- Monday to Friday
- 1:30pm - 9:30pm
- Must be flexible to support OT if required
This role is customer support for stores our client delivers to and duties will include the following:
- Check and process invoices, purchase orders, expense claims and other financial documents
- Maintaining filing systems for records, correspondence, reports and documents
- Answer phone calls, respond to emails and routed incoming mail
- Provide general office support such as photo copying, faxing and scanning documents
- Process customer orders in a timely manner while ensuring accuracy of all data and entered into system
- Create spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points
- Resolve customer inquiries or complaints in a professional manner both over the phone or through email communication
- Update databases with new customer information or changes to existing accounts
- Prepare invoices for customers information or changes to existing accounts
- Prepare invoices for customers based on their purchase to existing accounts
- Ensure that all company policies are followed when dealing with customer vendors
- Excellent communication skills
- Logistics experience
- Multi tasker
- Team player
- High attention to detail
- Supply chain knowledge
- Experience on Microsoft
- Reliable and punctual
- A positive attitude and strong work ethic
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