Client Service Officer

2 weeks ago

Brisbane, Queensland, Australia Justice Full time

Join to apply for the Client Service Officer role at Department of Justice QLD.

Department of Justice QLD provided pay range

This range is provided by Department of Justice QLD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$71,150.00/yr - $78,951.00/yr

As a Client Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions and administrative duties. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity.

Flexible work arrangements are available; however, given operational requirements of this role, some flexible work options may be limited.

This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties, or secondment. Applications will be reviewed and considered when vacancies are identified. The submission of an application to this applicant pool does not guarantee an offer of employment.

Responsibilities
  • Represent QCAT as the first point of contact for telephone, face-to-face, and email enquiries.
  • Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
  • Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem-solving, negotiation, and conflict management skills.
  • Provide accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.
  • Prioritise and manage daily tasks in a fast-paced and high-volume environment to ensure client services standards and timeframes are met.
  • Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring legislative requirements are met.
  • Provide general administrative support as required by the Client Service Team Leaders and Managers.
  • Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
  • Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.

Applications to remain current for 12 months.

Seniority level

Entry level

Employment type

Temporary

Job function

Finance and Sales

Industries

Government Administration

#J-18808-Ljbffr

  • Client Service Officer

    4 weeks ago

    Brisbane, Queensland, Australia Bel & Bril Talent Advisors Full time

    We are working with a great accounting firm in Brisbane in search for a Client Service Officer is responsible for providing administrative and client support to the firm's clients. The ideal candidate will have a strong understanding of client services administration, tax compliance obligations, and building professional relationships. The position will also...

  • Client Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Bel & Bril Talent Advisors Full time

    We are working with a great accounting firm in Brisbane in search for a Client Service Officer is responsible for providing administrative and client support to the firm's clients. The ideal candidate will have a strong understanding of client services administration, tax compliance obligations, and building professional relationships. The position will also...

  • Client Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia beBee Careers Full time

    Recruitment Consultant specialising in Wealth ManagementWe are seeking a Client Service Officer with experience in paraplanning, XPLAN, and Microsoft Office suite to develop strong relationships with clients and provide exceptional service.The Role ResponsibilitiesClients and Relationships: Establish and maintain client relationships through effective...

  • Client Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Bel & Bril Talent Advisors Full time

    **Job Title:** Client Service OfficerWe are partnering with a leading accounting firm in Brisbane to recruit a skilled Client Service Officer. The successful candidate will provide exceptional administrative and client support to the firm's clients.Responsibilities:Provide administrative support to clients, including answering phone calls, responding to...

  • Client Services Officer

    2 weeks ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Award-Winning OpportunityFuse Recruitment is working with a leading financial services firm to find a dedicated Client Services Officer. In this role, you will deliver exceptional service to clients, support financial planners, and manage the end-to-end administration of financial processes.This is an opportunity to join a dynamic, people-focused team...

  • Client Service Officer

    4 days ago

    Brisbane, Queensland, Australia Department of Justice QLD Full time

    Join to apply for the Client Service Officer role at Department of Justice QLDDepartment of Justice QLD provided pay rangeThis range is provided by Department of Justice QLD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$71,150.00/yr - $78,951.00/yrAs a Client Service Officer, you will...

  • Client Service Officer

    5 days ago

    Brisbane, Queensland, Australia beBee Careers Full time

    Client Service OfficerAbout the Role:We are seeking a client service officer to join our team, supporting a team of advisers. Key responsibilities include handling client queries, advice implementation, and coordinating SOAs.The ideal candidate will have strong attention to detail and a foundational knowledge of the financial planning industry. Career...

  • Client Services Officer

    2 weeks ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Are you an experienced Client Service Officer looking for a fresh new opportunity?Join a suburban financial planning firm located in the southern suburbs of Brisbane with an experienced team that ensure their client's financial service needs are being completely managed to give them peace of mind. You will join a dynamic team working collaboratively to...

  • Client Services Officer

    5 days ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Are you an experienced Client Service Officer looking for a fresh new opportunity? Join a suburban financial planning firm located in the southern suburbs of Brisbane with an experienced team that ensure their client's financial service needs are being completely managed to give them peace of mind.You will join a dynamic team working collaboratively to...

  • Client Service Officer

    3 days ago

    Brisbane, Queensland, Australia Department of Justice QLD Full time

    As a Client Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions and administrative duties. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity.Flexible work...