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System Technical Analyst
4 weeks ago
Take hold of a monster opportunity and join our Member Services team as a System Technical Analyst.
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. The System Technical Analyst is a key driver in enhancing technology efficiency and productivity within Member Services. You support technical onboarding, coordinate testing, manage application maintenance, investigate system failures, and deliver technical support.
By collaborating, delivering cost-effective technology solutions, and cultivating strong relationships with stakeholders, the System Technical Analyst optimises technology resources to maximise productivity and effectiveness.
Day to day, you'll:
- Perform user acceptance and production verification testing activities, ensuring successful implementation of technical and business-focused solutions.
- Oversee the installation, configuration, and maintenance of relevant applications, aligning them with business requirements and optimizing their performance to drive productivity.
- Engage with key stakeholders to validate the quality of services delivered, ensuring they meet the defined service acceptance criteria and desired standards.
- Conduct in-depth analysis of system failures, identifying trends, and implementing proactive measures to minimize critical incidents and enhance operational efficiency.
- Support relevant onboarding including access requests and co-ordination with the Technology team and Member Services to drive effectiveness and operational efficiency.
- Communicate upcoming technology changes and implemented changes in an appropriate and timely manner.
- Manage relevant changes to the Telephony system for Member Services, including user access, permissions, and IVR changes.
- Provide technology tools, services, and education that enhance business productivity in a cost-effective and efficient manner.
This role is a permanent opportunity.
About you
It goes without saying you'll be a great communicator with top-notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- Strong knowledge and understanding of Member Services-related workforce requirements and planning.
- Good understanding of the Member Services IT landscape and associated footprint.
- Strong interpersonal communication skills, including negotiation, consultation, and collaboration with diverse stakeholders to effectively address complex technical issues and present recommendations to both technical and non-technical audiences.
- Ability to manage multiple and competing priorities, and re-prioritize where required to meet outcomes and strategic objectives.
- Strong conceptual, analytical, and problem-solving skills that provide meaningful solutions which maximise customer satisfaction.
- An ability to lead and mentor other staff members.
- A high degree of initiative and motivation.
About us
Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Tuesday, 1 April 2025.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
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