Client Services Officer

Geoscience Australia values the lands, water and sky as we work to deepen a shared understanding of Country and Earth. We respect First Nations peoples and their enduring connection, contribution and obligations to Country. Reflecting on our shared history, we are committed to listen and learn.

About us

Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation.

Our culture

Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged.

Our workplace is committed to the health, safety and wellbeing of our employees and offers a variety of flexible working arrangements to enhance flexibility, including remote working arrangements.

What we can offer you

When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture click here.

Our team

The Repository is responsible for managing the samples and digital data submitted under the Offshore Petroleum and Greenhouse Gas Storage Act (2006) (OPGGSA) and supporting the release of offshore petroleum acreage for the efficient and sustainable development of Australia’s offshore energy resources. The Repository is also responsible for the storage, maintenance and delivery of an archive of geological resources including offshore and onshore exploration data and samples.

The role

The Client Services Officer is responsible for providing assistance in sourcing relevant and appropriate OPGGSA or similar data for both internal and external clients. In this role, you will respond to client requests that are unique and have a broad range of complexity. You will develop your expertise with the online discovery and self-service portal of the National Offshore Petroleum Information Management System (NOPIMS).

You will be responsible for identifying and delivering advice on data associated with our physical and digital holdings to internal and external clients. As such, you will liaise with internal and external clients on project requirements, independently manage various and often challenging tasks, and be accountable for all the tasks assigned to you and the decisions you make. You will be required to be proactive in improving and developing processes to respond to the changing needs of our data clients and promote Geoscience Australia’s tools to access geological and geophysical information.

The key duties of the position include:

In this role you will:

• represent Geoscience Australia in a professional and courteous manner and strive to achieve positive outcomes
• respond to client and/or stakeholder requests, and using a variety of tools, perform objective and systematic research and analysis to obtain accurate conclusions based on evidence
• liaise with a range of internal and external clients, including the handling of more complex enquiries
• ensure the team is informed of potential issues and provide suggested solutions…