Professional Services Consultant

Our Company – Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

Love to innovate while helping customers meet their online business goals? The Data Technical Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. Technical Consultants build and develop Analytics & Target solutions to meet customer's business objectives, experience optimisation and reporting needs. In addition, consultants help each customer implement the solution throughout their websites and applications, perform quality checks to ensure that the implementation work has been completed successfully, and diagnose and resolve technical issues when they arise. While not a programming position, it is a very technical job with constant customer interaction and opportunities to innovate

What you'll do

• Gain an in-depth knowledge of a client's website and mobile architecture, online business model, and online marketing strategy
• Support customer discovery sessions and help guide client\'s business requirements and key performance indicators
• Guide customers through the process of implementing Target Activities
• Design customized solutions and technical tag implementation strategies
• Generate customized digital analytics collection code and assist with its implementation and deployment
• Support client's developers and third parties throughout the implementation process
• Validate and debug Target and Analytics implementations and follow through on issues until resolved
• Light manipulation of JavaScript as needed to customize digital analytics solutions
• Guide key partners and drive client success based on clients most significant business drivers and Adobe\'s standard methodology
• Engage directly with customers via phone, email, and/or in-person through the project lifecycle, including interaction with marketers, analysts, web developers, partners and executives
• Lead multiple client engagements at a time, and establish expectations appropriately to keep projects on schedule and within scope

What you need to succeed

• 5 years' experience working in digital analytics or a related field
• Previous experience working with Adobe Analytics or similar tools, tag management systems and data layers
• Solid grasp of online marketing, HTML and web protocols
• Intermediate-to-advanced JavaScript skills
• Be results-oriented, responsive, professional and dedicated to customer success
• Possess a creative and problem-solving mentality
• Good interpersonal, presentation, and soft skills – both verbal and written
• Ability to learn quickly, be an excellent teammate, and handle change efficiently
• Bachelor's degree or equivalent work experience
• Up to 50% travel required

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we\'re committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We\'d love to see where we can help drive Creativity for All together

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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