Customer Service Team Member

17 hours ago

Bunbury, Western Australia The Good Guys Full time
Overview

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?
  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
  • Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
  • Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
  • Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Responsibilities
  • Deliver effective store administration in line with standard procedures, including cash handling and banking integrity.
  • Tendering transactions.
  • Store multi-channel fulfilment and stock integrity.
  • Telephone management and enquiries.
  • Marketing and promotional activity.
  • Contribute to financial performance through effective inventory management and management of controllable expenses.
  • Manage all sales channel fulfillment in line with procedures.
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
  • Key Competencies for Success in This Role
  • Customer Focus - Does everything through eyes of the customer.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply


#J-18808-Ljbffr

  • Customer Service Team Member

    6 days ago

    Bunbury, Western Australia Bunnings Limited Full time $45,000 - $60,000 per year

    About the role: Our team members are the face of Bunnings, always ready to give it a red-hot go They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality....

  • Customer Service Team Member

    3 days ago

    Bunbury, Western Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay,...

  • Customer Service Team Member

    2 days ago

    Bunbury, Western Australia The Good Guys Full time

    OverviewAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our...

  • Food Service Team Member

    2 weeks ago

    Bunbury, Western Australia beBeeCustomer Full time $40,000 - $60,000

    As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers. You will work closely with the culinary team to deliver high-quality food and beverage products that meet our rigorous standards.Key ResponsibilitiesDeliver consistent high-quality customer service to internal and external...

  • Team Member

    4 days ago

    Bunbury, Western Australia Careers Officeworks Full time $40,000 - $80,000 per year

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168...

  • Team Member

    3 days ago

    Bunbury, Western Australia Zambrero Bunbury Full time

    Zambrero Bunbury, 46 Stricklend Street Bunbury WA 6230 is currently seeking Team Member to join the teamDo you love making others smile? Are you outgoing and confident? Do you have excellent personal presentation skills and want to wear the Zambrero uniform with pride? Then this is the role is for you You'll be responsible for:- Giving our Zambrero customers...

  • Team Member

    1 day ago

    Bunbury, Western Australia 7-Eleven Full time

    Do you love Slurpee's and sustainable Coffee? Well, so do we It sounds like it's time for you to come and join the team at 7-Eleven.We are on the lookout for casual team members with Morning, Afternoon and Overnight availability to join the team in our East Bunbury store.Being the face of your store, you will:- Delight your customers with service and store...

  • Delivery Team Member

    2 weeks ago

    Bunbury, Western Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Delivery Team MemberWe are seeking a skilled Delivery Team Member to join our logistics operations. As a key member of the delivery team, you will play a crucial role in ensuring timely and efficient delivery of goods to customers.About the Role:Coordinate and manage deliveries to trade customers with precision and professionalismMaintain a safe...

  • Kitchen Team Member

    3 days ago

    Bunbury, Western Australia beBeeCustomer Full time $56,165 - $76,150

    Kitchen Team Member Job DescriptionThe role of a Kitchen Team Member is pivotal in providing exceptional customer service and maintaining high standards of food preparation.Key responsibilities include:Deliver consistent, high-quality customer service to both internal and external customersPrepare food and beverage products in accordance with standard...

  • Kitchen Team Member

    2 days ago

    Bunbury, Western Australia beBeeCustomerService Full time $45,000 - $55,000

    Kitchen Team MemberThe role of a kitchen team member is multifaceted and rewarding. You will contribute to the well-being of elderly residents by providing them with nutritious and delicious meals, supporting their health and happiness.This position involves assisting in the delivery of high-quality food products while adhering to established protocols and...