Technical Support Professional

7 days ago

Sydney, New South Wales, Australia Avature Full time

IBM launched mainframe 60 years ago. With 40+ years of history, Db2 for z/OS is the transaction engine of today's world economy. At IBM, work is more than a job – it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role and Responsibilities

Is responsible for analyzing, recreating, and resolving customer reported problems related to Db2 for z/OS. Analyzes complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers. Provides technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills.

Required Education

Bachelor's Degree

Required Technical and Professional Expertise

At least Bachelor's degree in Software Engineering or similar area.

Have 5 years or more experience working with the mainframe z/OS operating system and Db2 for z/OS relational database system. Be proficient in SQL, REXX, and JCL.

Not a must have but prefer to have been familiar with one or more of the following:

  • Some programming skill in high level language.
  • Strong understanding of the principles of RDBMS.
  • Have passion to provide technical service diagnosing customer problems and providing solutions.
  • Willing to work in flex hours if needed.
  • Verbal and written proficiency in English.
Preferred Technical and Professional Experience

Experience working with and diagnosing problems on IBM Z and/or Db2 for zOS.

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

Your Life @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Other Relevant Job Details

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Technical Support Professional - DB2 for z/OS

Job ID: 8414

City / Township / Village: Sydney

State / Province: Australia

Work arrangement: Hybrid

Area of work: Software Engineering

Employment type: Regular

Position type: Professional

Some travel may be required based on business demand.

Company: (0008) IBM Australia Limited

Shift: General (daytime)

Is this role a commissionable/sales incentive based position?

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