Casual Retail Consultant

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Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There's no place like home and, no matter what your style, we've got something to make yours even more comfy and beautiful.

Why Join Us?

Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals.

This is how we getthe best of we with the best of me

To support our most important asset,YOU,we provide you with:

• Amazing team member discounts on our fabulous products
• Holistic Wellbeing programs to support you to be your best self
• Fun, Supportive and collaborative team environment

What is the Role:

We are currently looking for a dynamicRetail Consultantto join our store team.

This Retail Consultant is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs. This role is also responsible for achieving sales targets and Store KPIs (conversion, customer service score, average transaction value, etc).

Key Responsibilities:

• Ascertain customer's needs and recommend items that match.
• Keep up to date with product knowledge to accurately describe product features and benefits
• Upsell and cross-sell where appropriate - inform customers about sales and promotions
• Consistently provide exceptional customer service
• Demonstrate our values in action during every customer interaction
• Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines
• Assist, resolve or escalate all customer concerns in an appropriate and timely manner

Who are we looking for?

You are someone who loves retail and all its nuances. You understand the customer journey and can make the magic happen to bring a customer's vision to life. You are all about teamwork and delight in hitting and smashing sales targets. You're a go getter and you appreciate keep it real.

What\'s needed to succeed:

• At least 2 years retail experience in home/lifestyle products preferred
• The ability to engage with our customers to bring their vision for their home to life
• An "I\'ve got this" attitude for selling and exceeding your sales targets
• Exceptional communication skills and computer literacy
• The capability to balance customer care and administrative duties
• A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus
• Be keen as beans to live our values #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
• As we are a furniture store, we need someone who can undertake lifting and work in a physical environment.

Approximately hours per week

Applicant eligibility: Applicants must be an AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.

Salary match Number of applicants Skills match

Your application will include the following questions:

• If you are not a citizen or permanent resident please provide details of your visa type, expiry date, and working hours restrictions if any. If you are a citizen / permanent resident simply indicate NA
• Do you consent to Early Settler checking the following records: Criminal Records Check
• Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for? If you have answered YES to the medical or criminal questions above, please provide further detail
• I acknowledge that all information I provided in this application is true and correct to the best of my knowledge and that any incorrect or misleading information may lead to disqualification, or if appointed, to termination of Employment
• Do you agree with the privacy policy?
• Do you have any other details to report as part of this job ad?

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