Current jobs related to EL1- Assistant Director, ICT Service Delivery, ICT Operations Branch - Canberra, ACT - ClearCompany
-
EL1 ICT Procurement and Contract Manager
7 days ago
Canberra, ACT, Australia Hays Full timeEL1 ICT Procurement and Contract Manager | ERP SolutionsHays Canberra, Australian Capital Territory, AustraliaEL1 ICT Procurement and Contract Manager | ERP SolutionsHays Canberra, Australian Capital Territory, Australia2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Expertise in ICT Procurement &...
-
EL1 ICT Procurement and Contract Manager
1 week ago
Canberra, ACT, Australia Hays Full timeEL1 ICT Procurement and Contract Manager | ERP SolutionsHays Canberra, Australian Capital Territory, AustraliaEL1 ICT Procurement and Contract Manager | ERP SolutionsHays Canberra, Australian Capital Territory, Australia2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Expertise in ICT Procurement &...
-
Strategic ICT Operations Specialist
1 week ago
Canberra, ACT, Australia beBeeDigital Full timeICT Operations Job DescriptionThe ICT Operations role is an exciting opportunity to be part of a dynamic division that drives the digital agenda for the department. As an ICT Operations professional, you will play a key role in delivering infrastructure and support to the department, running ICT for the enterprise.The Corporate and Digital Support Team...
-
ICT Operations Professional
6 days ago
Canberra, ACT, Australia beBeeOperations Full time $86,331 - $107,053ICT Operations SpecialistThis role is part of the ICT Operations Branch, which is instrumental in delivering infrastructure and support to the department. The ICT Operations Specialist will provide Level 2 ICT support to department staff for end-user hardware and software via phone, email, instant messaging, service requests or face-to-face onsite...
-
ICT Service Delivery Manager
4 days ago
Canberra, ACT, Australia beBeeDelivery Full timeService Delivery LeadThe role underpins our vision for a connected, informed and entertained Australia.This work involves driving operational excellence in teams responsible for ICT platform services and support.About The RoleYou will own and drive operational excellence in the team responsible for ACMA's ICT platform services and support.This newly created...
-
Ict Operations, Aps 5
2 days ago
Canberra, ACT, Australia Department Of Industry, Science And Resources Full timeCanberra Applications close 20 July 2025 Salary Range: $86,631 - $107,053 About the DepartmentThe Department Of Industry, Science And Resources And Our Broader Portfolio Are Integral To The Australian Government's Economic Agenda.Our Purpose Is To Help The Government Build a Better Future For All Australians Through Enabling a Productive, Resilient And...
-
EL1 ICT Relationship Manager
7 days ago
Canberra, ACT, Australia ClearCompany Full timeThe key duties of the position includeSalary: $150,210 to $187,762 per annum plus 15.4% superannuationRole Overview:Reporting to the Chief Risk and Assurance Officer, the ICT Relationship Manager (EL 1) works under broad direction, exercising a high degree of independence and professional judgement to ensure the effective delivery of ICT contract management...
-
EL1 ICT Relationship Manager
1 week ago
Canberra, ACT, Australia ClearCompany Full timeThe key duties of the position includeSalary: $150,210 to $187,762 per annum plus 15.4% superannuationRole Overview:Reporting to the Chief Risk and Assurance Officer, the ICT Relationship Manager (EL 1) works under broad direction, exercising a high degree of independence and professional judgement to ensure the effective delivery of ICT contract management...
-
ICT Operations, APS 5
2 weeks ago
Canberra, ACT, Australia Department of Industry, Science and Resources Full time- Canberra- Applications close 20 July 2025- Salary Range: $86,631 - $107,053About the DepartmentThe Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and...
-
Ict Operations, Aps 5
4 days ago
Canberra, ACT, Australia Acendre Full timeICT Operations, APS 5 & 6, Chief Information Officer Applications close 20 July 2025 Salary Range: $86,631 - $107,053 About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.Our purpose is to help the government build a better future for all Australians...
EL1- Assistant Director, ICT Service Delivery, ICT Operations Branch
1 month ago
Organised within the Chief Operating Officer Group within the department, Information Technology (IT) Division's purpose is to connect people and technology, empowering the department to excel.
IT Division is responsible for the consolidated provision and support of stable and secure IT Systems, applications, and services to all department users across all States and Territories, including our Indian Ocean Territories and Norfolk Island, as well as supporting seven Ministerial offices, six Groups, and coordination with portfolio entities.
The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department's cyber security capability.
The advertised position is for an experienced and proactive EL1 to join our ICT Operations team as the Assistant Director, ICT Service Delivery, managing and maintaining our technology delivery to the department. As part of a dynamic and evolving team, you will play a pivotal role in supporting the organisation's current IT infrastructure, maintaining and improving technology services through continual improvement to delivery approaches. In addition, this role is also a key leadership role within the IT Division.
The key duties of the position include
What will you do?
Your key responsibilities will include:
- Build and maintain effective day-to-day working relationships our key vendors, both internal and external, and managed service providers in the delivery of the department's IT infrastructure services.
- Develop a solid understanding of IT Division's business operations, future needs and goals.
- Gather, collate and deliver key metrics, reports and/or dashboards to provide insights into ICT operations processes and performance. This may include:
- Incident, Problem and Service Request Tickets.
- Configuration Management Database (CMDB) management.
- Software, Licensing and Certificate Management.
- Vendor Portal and Contract Service Level Agreement (SLA) Management.
- Ensuring expected services levels are met or exceeded through appropriate monitoring and reporting.
- Coordinate transition of Projects from delivery to ICT Operations.
- Review and enhance Standard Operating Procedures to support the delivery of IT Services.
- Design schedules/calendar management system to ensure required resourcing aligns with future workloads and the department's IT Technology Roadmap.
- Identify skills and capability needs to support staff development to continually enhance the delivery of services.
- Contribute to broader Divisional outcomes in consultation and collaboration with staff, peers and other colleagues.
- Contribute to building a positive and healthy team culture in the division, leading by example and mentoring emerging leaders.
The successful candidate for this position will be able to demonstrate their capability against the EL1 Work level standards.
To be successful in this role, you will need to demonstrate the ability to:
- Be focussed on service and user outcomes
- Be highly motivated and adaptive, capable of leading within a dynamic environment
- Have a strong ICT operations background and deep insight into contemporary technology challenges, opportunities, and service improvement
- Have demonstrable experience in solving complex problems and delivering process improvements
- Be a proactive member of the team and work autonomously and with a focus on adding value
- Develop and maintain productive working relationships with key stakeholders including colleagues across the division, IT executives, staff in the department, and industry partners.
- Be a skilled communicator, and have demonstrable experience conveying processes and requirements to a wide range of audiences
- Communicate effectively both written and verbal, delivering information in a variety of formats for a range of audiences and is able to build consensus and influence decision making among internal and external stakeholders
- Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
#J-18808-Ljbffr