Customer Service Team Member

Why MXstore?

We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in. We are driven by a passion for e-commerce and for people, especially the customers and team members who keep us going. Our approach to business (and life) is underpinned by a tried and tested set of core values that permeate everything we do:

Be a good human- Good humans are genuine, they care about people and they have a positive impact on the team. We choose to be them and to work with them

Foot forward first - Anyone can step up and lead the way to keep us moving forward. With a relatively 'flat' structure we need people who are excited to do the job that needs to be done.

Kaizen- It's Japanese for 'Continuous Improvement'. We continually iterate and adapt by seeking out feedback, challenging the status quo and asking 'why not?'.

Embrace growth and change- We see change as motivating, necessary and a reason to build new capabilities. Challenges and setbacks become learning opportunities when you have a growth mindset

Communicate with equality and empathy- We are all equal as human beings, so listen with an empathetic ear and speak with kindness. That's what a good human would do.

You can probably tell from our core values that we have a unique approach to how we work and are not your typical corporate thinkers, so you'll need to be adaptable, collaborative and willing to challenge the status quo

You will:

• Be part of a constantly expanding, energetic and highly motivating team
• Be organised, hands-on and process-driven to meet company goals
• Provide honest customer feedback to the team
• Independently handle customer enquiries via phone, email, live chat or in-store
• Pro-actively learn new procedures, expand product knowledge and provide constructive feedback to the team
• Ensure order accuracy is maintained and completed for customer orders, returns, refunds, shipping and any particulars in between
• Maintain accurate records of all sales, including cash payments, and sales across multiple platforms
• Manage information for a wide range of inventory, orders, and ensure accurate information for ranges is available for customers and team members
• Maintain and improve customer retention
  

Essential attributes and skills:

• Experience in customer service
• Possess a strong willingness to learn
• Proactive and shows Initiative consistently
• Excellent written and verbal communication skills, and effective interpersonal skills
• Excellent follow-up and documentation skills
• Ability to effectively work within a team environment and communicate with the team to contribute to the successful operation of the business
• Sound computer skills including proficiency in using Microsoft word, excel and outlook
• Works well under pressure and timely tasks
• Finds satisfaction in meeting KPI's and achieving results
  

The following attributes, skills and experience will be highly advantageous:

• Passion for motorcycles and a strong understanding (or willingness to learn) motorcycle components and terminology
• Experience using Salesforce CRM
• Excellent communication skills with the ability to convey technical information clearly and concisely
• Strong problem-solving skills to assess customer needs and offer appropriate solutions
• Ability to work in a fast-paced environment and handle multiple customer enquiries
• Detail-oriented and organised approach to maintaining work flow and customer interactions
• Previous customer service experience is desirable
• Weekend availability

Hours:Casual (rotating roster, including weekends).

Award rate:We pay award rates under the General Retail Industry Award, with the opportunity to earn higher rates for specialist/leadership responsibilities.