Retail Team Leader

24 hours ago

Brisbane, Queensland, Australia Buscojobs Full time

There's a magic moment that happens here at Krispy Kreme every day. It connects the complexity of our people's work behind-the-scenes to our customers' simplest pleasures. Team Leaders contribute to the success of Krispy Kreme by leading and developing Team Members. Team Leaders act as role models to their Teams by delivering exceptional customer service, preparing, promoting, and selling all Krispy Kreme products while maintaining a clean and safe environment.

The Role

In your role, you will be responsible for:

  • Using Krispy Kreme systems and processes to ensure all shifts are appropriately staffed and to plan the work of your Team before their shift.
  • Using your understanding of the skills and knowledge of your Team Members to lead the Team during their shift.
  • Working with your Team to increase sales and maintain Krispy Kreme Customer Service standards.
  • Leading your Team to ensure they complete all their assigned tasks on time and in line with Krispy Kreme standards.
  • Managing your teams in line with labour targets as outlined by the Store Manager.
  • Addressing issues with Team Members as they arise throughout the day, including providing SWEET Service & Bean Cop feedback.
  • Dealing professionally with Customer feedback in line with Krispy Kreme standards, policies, and procedures.
  • Holding Team and one-on-one briefings at appropriate times.
  • Planning and leading one-on-one and group learning & development activities aligned with individual and store needs.
  • Ensuring Team Members comply with WHS & Food Safety standards.
  • Managing cash handling in line with procedures, including security procedures.
  • Using MICROS to monitor and manage inventory.
  • Ordering, receiving, and managing the storage of stock in line with materials targets outlined by the Store Manager.
  • Overseeing the quality of all products intended for customers and liaising with the Store Manager and/or Assistant Store Manager to inform manufacturing or external suppliers of any issues with quality, timeliness, or suitability.
  • Acting as the 'Store Champion' for all promotions, LTOs, and other LSM activities.
  • Raising issues you can't resolve with the Assistant Store Manager or Store Manager.

What you can bring to the team

Proven experience in the retail or food and beverage industry is advantageous. However, we are primarily looking for individuals who bring:

  • A demonstrated ability to lead high-quality, sales and customer service-focused, outcome-driven teams.
  • An understanding of the requirements of superior Customer Service.
  • Integrity and a commitment to ethical operations.
  • A comprehensive understanding of the duties of Team Members.
  • The ability to lead and motivate others to achieve the best outcomes for themselves, their team, and Krispy Kreme.
  • An understanding of training processes and how to effectively train others in the workplace.
  • Confidence, passion, and enthusiasm about the customer experience and the Krispy Kreme brand.
  • The ability to demonstrate leadership in WHS in the workplace.
  • An understanding of Krispy Kreme products and service standards.
  • The ability to solve problems and seek assistance when required.
  • A positive attitude, self-motivation, and the ability to work autonomously.
  • Stay grounded and true to yourself. After all, everyone at Krispy Kreme is an Original
  • A flexible approach to shift patterns, with good availability including evenings and late-night shifts.

Every day at Krispy Kreme is filled with little moments that have big possibilities

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