Senior Specialist

Join to apply for the Senior Specialist - Bequests role at Australian Red Cross

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Join to apply for the Senior Specialist - Bequests role at Australian Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

How this role supports our work

Bequests are a vital and growing source of untied income for Australian Red Cross, supporting our long-term humanitarian mission. The Senior Specialist Bequests plays a key role in leading the implementation of the organisation's bequest stewardship and retention strategy, with a focus on deepening relationships, increasing income, and building a sustainable pipeline of future gifts.

Operating within a KPI-driven framework, the Senior Specialist applies a strategic lens to donor engagement, ensuring consistent, values-aligned communications and high-quality supporter experiences.

Collaboration is critical to success in this role. The Senior Specialist works closely with Fundraising Program Managers, the Philanthropy team, and other key stakeholders to identify high-potential prospects, coordinate cultivation activities, and contribute to the overall development and success of the Bequest portfolio.

What you will do day to day

• Work closely with the Senior Fundraising Manager to deliver the bequest program, contributing to the development and execution of growth and relationship strategies that drive long-term value.
• Provide exceptional, tailored relationship management to confirmed, intending, and considering bequest supporters. Deliver meaningful stewardship experiences that deepen connection and increase retention and conversion.
• Lead and support Specialist Bequests position(s), providing guidance, mentoring, and performance development to ensure high-quality supporter engagement and alignment with program goals.
• Manage the Bequest Living Pipeline, including moves management from enquiry through to confirmation. Maintain accurate and timely reporting, including weekly/monthly updates and program reforecasts.
• Steward supporters and enquirers through their bequest journey, ensuring they feel valued, informed, and supported in their decision to include Red Cross in their will.
• Maintain up-to-date and accurate records in the CRM and associated systems, ensuring comprehensive documentation of all bequestor interactions and commitments.

What you will bring

• Substantial experience in leading or mentoring a team, including setting priorities, providing guidance, and fostering a positive and high-performing team culture.
• Substantial experience in developing and implementing donor journeys or stewardship strategies that deliver personalised and values-aligned engagement.
• Intermediate understanding of Microsoft Office tools, such as outlook, word and excel as well as experience in working in various CRM systems
• Proven success in stewarding customers/donors

Benefits that act for you, while you act for humanity

• Take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and increase your take-home pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
• Access flexible working arrangements including generous hybrid arrangements and a paid 'Me' day

Further information

This role is covered by the Social, Community, Housing and Disability Award – Level 6

Applications close: 9am Wednesday . Applications will be assessed upon receipt, and applicants may be contacted prior to the closing date.

For any enquiries, please contact Sophie Helout at Shelou@redcross.org.au – please note this is only for enquiries, all applications must be submitted through our website for consideration.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref # 12781

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing
• IndustriesNon-profit Organizations

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