Senior Communications Engineer

Homebush NSW 2140, Australia Req #106

Monday, 5 May 2025

WHY BAI COMMUNICATIONS

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.

When disaster strikes, reliable communication is essential. In New South Wales, we are responsible for operating and maintaining one of the world's largest critical communications networks. More than 50 emergency services agencies and utilities rely on the highest level of accessibility, even in the harshest environments. The NSW Telco Authority is responsible for coordinating the Public Safety Network (PSN) and has entrusted us to maintain its network across 400+ sites and counting. We monitor an average of 570,000 calls per day.

We are incredibly proud of the commitment, hard work and leadership of our people. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During weather events, such as bushfire or cyclone, our people travel from around the country to support this critical work. We care for our People. We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

LET'S EXPLORE THE ROLE

Provide Subject Matter Expert support and maintenance around Motorola P25 to the NSW PSN, with a focus on administering and maintaining the P25 PSN operation.

Key Responsibilities:

• Reporting to the Engineering Team Leader and providing technical service as per the requirements listed below.
• Support Motorola P25 Network management-tool and architecture. These tools include UNC, UNC Wizard, ZoneWatch, UEM, Provisioning Manager, CSS, Software Download (SWDL), CPS (for Subscriber Units) and 'Functional block' understanding or the Motorola P25 core .
• Assist the technical change management process by testing all changes, where required, in configuration or software that have the potential to affect End User Devices
• Escalation and providing support to level 3 support as and when required.
• Perform engineering support to broader NOCC, L2 and field teams where required.
• Interact with the Client to resolve any issues or problems and otherwise as required to complete any support activities.
• Take the lead in providing ad hoc support, training, direction, and guidance to BAICC, Service Integrity Unit and, in relation to system maintenance and fault restoration.
• Work closely with the NOCC Manager, L1 and Customer Service Manager by Providing high level support and resolution of customer and network issues in an agreed timeframe.
• Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution.
• To perform the role of Problem Manager in respect of complex faults, investigating repeating incidents to root cause level, offering work arounds, or identifying fixes where required
• Provide ad hoc support, instruction, and guidelines to BAI staff, NSW Telco, or Subcontractors, as required.
• Assist in the development of work estimates and quotations for both out of scope PSN activity as well as external bids where appropriate.
• Assist in minor project works from time to time.
• Perform on call system support for PSN L2 NOCC on a roster
• Travel to sites as required for site acceptance, issues, planning, testing, and fault rectification support.
• Participate in the On Call Roster for after hour's primary response.

LET'S HEAR ABOUT YOU

• You will be an expert in understanding of protocols, standards and interfaces that allow interoperability between core elements or between different vendors within the core of a network or between the core of a networks and field devices (eg P25 Land Mobile standards).
• Have an advanced understanding of DC power systems and batteries
• Your analysis and fault-finding skills on a systems level will be advanced
• Excellent customer service skills, including good communication skills with drive for total customer satisfaction as result of work performed
• Strong verbal and written communication and presentation skills including effective consultation and liaison skills
• Sound planning capability, good prioritisation skills and personal organisation to set priorities and meet deadlines
• Excellent theoretical and practical problem-solving skills
• Bachelor of Engineering in Electrical, Electronics, Telecommunications or Diploma or the equivalent.
• Preferably 15+ years in a mobile communications systems engineering role or related roles in the telecommunication industry
• A current state driver's license is required.
• Must be prepared to work away from home for short periods and work interstate.
• Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment

BENEFITS & CULTURE

At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

Some of the reasons you should consider working with us include:

• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
• A Gender Pay Gap of 3.7% (median total remuneration)
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
• A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
• Rewarding high performance through a Performance Recognition Scheme and peer recognition program
• Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
• We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment

Want to learn more? Hit apply now

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.