Customer Service Consultant

Join Bupa Aged Care and be at the heart of it in Bendigo

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you're absolutely supported to do just that.

About the Home

The delightful Bendigo care home is located in the vibrant regional centre of Victoria. It consists of 152 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Benefits of Bupa

• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
• Free select health insurance for you & your immediate family up to $5500*

About the Role

As the Business Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside our passionate and dedicated General Manager, Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the 152 bed care home.

Duties

With the support of the GM you will focus on the following duties.

• Resident Placement- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• Employee Service- Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Reception / Admin- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

• Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite
• Previous experience gained in a similar admin/customer service role
• Highly developed organisation and time management skills – prioritisation and self-direction is key in this role

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au