Customer Service Officer/Call Centre Operator

Super + Salary Packaging + 17.5% annual leave load

About us:

Ballarat Community Health is a not-for-profit community health organisation that's been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing servicesfor over 45 years.

We deliver a range of primary health, social care and community-based support to meet local community needs. We have approximately 300 staff, with seven (7) locations across Ballarat and the Western Region.

If you'd like to know more about us visit our websitehttp://www.bchc.org.au/

About the role:

As a Call Centre Operator within the Customer Service Team, the successful applicant will play a pivotal role in delivering a professional, friendly, and responsive first point of contact for all clients, visitors, and stakeholders engaging with our services. Working in a fast-paced environment, they will manage a high volume of calls, provide accurate and timely information, and support appointment scheduling across a wide range of programs. This role is essential in ensuring clients are efficiently directed to the right services, contributing to a smooth and integrated experience through our community health system. The successful candidate will build a strong understanding of BCH services and become a key support for both clients and clinical teams, enhancing service delivery through high-quality administrative support and consistent customer care.

What you will bring to the team:

Excellent communication and interpersonal skills, with the ability to deliver a friendly, professional, and non-judgemental service over the phone.

Strong multitasking and organisational abilitiesto manage a high volume of calls and administrative tasks in a calm and methodical manner.

Proficiencyin using phone systems and scheduling software, along with a willingness to learn and adapt to various digital platforms and procedures.

Team-oriented mindset and initiative, contributing to continuous improvement, supporting colleagues, and fostering a positive and collaborative work culture.

Ballarat Community Health staff benefits

At Ballarat Community Health, we are committed to creating a supportive and inclusive work environment that values the well-being of both our clients and our staff. Joining our team means becoming a part of a passionate community dedicated to fostering positive change in the lives of those we serve.

Our staff benefits include:

• Salary packaging - up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club
• Ballarat - Australia's most liveable regional city (RMIT 2020)

How to apply

To obtain a copy of the position description, pleaseclick here.

Applications must be submitted by 11:59pm onMonday, 14thJuly 2025.

For further enquiries about this role please contactBrian Fegan, Practice Manager on telephone03 5338 4568 .

If we can assist you with any reasonable adjustments in order to submit your application for this role, or you need a copy of this advertisement in an accessible format, please contact the People and Culture team via email at employment@bchc.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

Diversity and Inclusion

At Ballarat Community Health, we are committed to a diverse and inclusive workforce where we value each person's uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

Be more than part of your community - be someone making a difference for people in your community. Apply now

Ballarat Community Health (BCH) is a public company limited by guarantee, registered under the Corporations Act 2001 and complies with all relevant legislation including the the Health Records Act 2001, Australian Privacy Principals and the Fair Work Act 2009.

Community Health in Ballarat is provided across four sites including Sebastopol, Lucas, Smythesdale and Wendouree. Outreach services and clinics are also provided at a range of locations throughout the Central Highlands. The primary emphasis in all service delivery is health promotion and illness prevention.

Ballarat Community Health strives for high quality, flexible and responsive service delivery and health promotion through a focus on service monitoring, review and evaluation. Ballarat Community Health is accredited through QIP and is pleased and proud to have achieved a further 3-year accreditation for the services provided to our community.

Source: This is an extract from the company's own website.

Ballarat Community Health (BCH) is a public company limited by guarantee, registered under the Corporations Act 2001 and complies with all relevant legislation including the the Health Records Act 2001, Australian Privacy Principals and the Fair Work Act 2009.

Community Health in Ballarat is provided across four sites including Sebastopol, Lucas, Smythesdale and Wendouree. Outreach services and clinics are also provided at a range of locations throughout the Central Highlands. The primary emphasis in all service delivery is health promotion and illness prevention.

Ballarat Community Health strives for high quality, flexible and responsive service delivery and health promotion through a focus on service monitoring, review and evaluation. Ballarat Community Health is accredited through QIP and is pleased and proud to have achieved a further 3-year accreditation for the services provided to our community.

Source: This is an extract from the company's own website.

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