Fraud Consultant

3 weeks ago

Sydney, New South Wales, Australia Macquarie Bank Limited Full time

Take on a new challenge within our Client Protect Team, passionate about supporting clients and protecting them from fraud and scams. We review, analyze, and verify transactions, focusing on prevention and detection. Make a difference by creating positive customer experiences and safeguarding customers from fraud and scam risks.

At Macquarie, our strength lies in bringing diverse people together and empowering them to shape possibilities. We are a global financial services group operating in 31 markets with 56 years of profitability. Join a friendly and supportive team where everyone contributes ideas and drives outcomes.

What role will you play?

As a member of our Client Protect Team, you will protect clients and their funds across our Banking and Financial Services products. We support clients 24/7 with flexible shifts, including day and night hours from Monday to Sunday. Your role involves online support, identifying potential fraudsters, validating risky transactions, and preventing fraud and scams.

This position offers career progression into a senior fraud analyst role, providing high-level support to victims and aiding in recovery of lost funds. You will collaborate with internal teams to assist clients in recovering funds.

What you offer
  • Interest and awareness of fraud, scams, and identity takeover trends
  • Client-centric mindset and commitment to delivering exceptional customer outcomes
  • Strong problem-solving and decision-making skills
  • Ability to meet tight deadlines in a fast-paced environment
  • Financial services experience and understanding of banking and financial products

We welcome applicants inspired to build a better future with us. If you're excited about this role or working at Macquarie, we encourage you to apply.

What we offer
  • Wellbeing leave and additional service bonus leave days
  • Paid parental and transition leave
  • Volunteer leave and donation matching
  • Gender affirmation leave
  • Wellbeing benefits and health checks
  • Salary packaging options
  • Learning and development opportunities
  • Flexible work arrangements and equipment reimbursement
About Banking and Financial Services

Our retail bank supports clients in achieving their potential—buying homes, growing businesses, or managing wealth.

Our commitment to diversity, equity, and inclusion

We foster a diverse, equitable, and inclusive workplace, welcoming applications from all backgrounds and identities. We provide reasonable adjustments during recruitment and employment. For support, contact our team during the process.

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