End User Compute Specialist
4 days ago
Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU. Hybrid role (3 days in office) at the SMART office in Macquarie Park. For the Pacific Zone ANZ; 1-2 years of experience in Application Support is highly regarded.
Responsibilities- Owning, investigating and resolving complex software issues, proposing workarounds for customers
- Accurate and timely documentation of activities and findings in the case management system
- Contribution to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform
- Collaboration with colleagues in other support centres and departments
- Focus on customer experience, maintaining regular and empathetic communication while resolving technical issues
- Learning every day and actively contributing to the team and customers
- 2-4 years of experience in Application Support within an ASX Top 100 business (supporting mainstream software applications and a range of customers)
- Proficiency with software architecture, software unit testing and other aspects of the SDLC
- Engineering or Computer Science tertiary qualification
- Knowledge of AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
- Understanding of Windows operating system, networking concepts and security
- Knowledge of Windows operating system tools and commands that help with diagnosing and troubleshooting software
- Working knowledge and experience with integrating hardware and software
- Quick thinking, self-motivated and focused on delivering customer satisfaction
About Schneider Electric: Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our mission is to be the trusted partner in Sustainability and Efficiency.
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