FCO Expression of Interest _ Future Campaigns

FCO Expression of Interest - Future Campaigns

Queensland Fire Department (QFD) is seeking expressions of interest for Fire Communications Officer roles. Fire Communications Centre (FireComs) staff are responsible for emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources, monitoring fire alarms, handling general and non-urgent enquiries, updating data and collating reports.

Fire Communications officers may be deployed nationally and internationally and are trained in incident management systems, hazardous materials and technical rescue operations. Roles are offered on a Permanent Part-Time basis, with the exception of Central Region – Rockhampton where roles are Permanent Full-Time.

Location: FireCom centres across Queensland (FireCom Southport, Brisbane, Toowoomba, Kawana, Rockhampton, Townsville, Cairns).

Contact:

About Us: The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services across emergencies including bushfire, road crash rescue, hazardous materials, technical and vertical rescue, severe weather incidents and more. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ) and related units, and works with large volunteer membership across the state. The QFD engages in initiatives to improve cultural capability and partnerships with Aboriginal and Torres Strait Islander peoples and communities.

The Fire Communications centres (FireComs) handle emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources. They monitor fire alarms, process general and non-urgent enquiries, update data and prepare reports. Staff are trained in incident management systems, hazardous materials and technical rescue operations, and may participate in training exercises or be deployed nationally or internationally.

Mandatory Requirements

• Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
• Australian Citizenship, New Zealand Citizenship or Australian Resident Status
• Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
• Ability to successfully complete training programs of the "Communications Training and Professional Development Program (CTPDP)" at the prescribed level.

Desirable Requirements

• Typing speed of 45 wpm with 95% accuracy
• Have or ability to obtain Apply First Aid and CPR Certificates

• Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.
• Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be despatched.
• Despatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.
• Maintain and update all incident information in the centre's computer aided despatch system, continually monitor progress, support and liaise with operational staff until completion of incident.
• Complete required post incident administration including provision of information and reports to stations and other agencies and organisations.
• Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.
• Provide mentoring and guidance on the job to new staff.
• Contribute to improvement of operational and administrative systems and procedures.
• Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology.
• Undertake general administrative and project duties as allocated, e.g., maintaining and updating resource information; portfolio activities; regular tests of systems and communications equipment.

Role: You will be assessed on Leadership Competencies for Queensland behavioural profiles linked to key accountabilities. The Leadership Competency Stream is Individual Contributor (leading self).

Vision

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments
• Makes insightful decisions

Results

• Develops and mobilises talent
• Builds enduring relationships
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Pursues continuous growth
• Demonstrates sound governance

Once you join us we expect you to exemplify the QFD shared values: Respect, Integrity, Trust, Courage, Loyalty.

Want more information? Please contact with any queries. You can also visit the Queensland Fire Department website for more information. Further information on the Fire Communications Recruitment process can be obtained here.

Seniority level: Entry level

Employment type: Full-time

Job function: Marketing and Sales

Industries: Public Safety