Senior Customer Success Manager

6 days ago

Sydney, New South Wales, Australia SafetyCulture Full time

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

How you will spend your time:
  • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions.
  • Understand customers' business objectives, challenges, and industry-specific needs to drive success.
  • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement.
  • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion.
  • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices.
  • Advocate for customers internally, influencing product development based on industry trends and customer feedback.
  • Contribute to the development of industry-specific playbooks, collateral, and case studies.
About you:
  • 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization.
  • Strong ability to build executive relationships and drive business value for Enterprise customers.
  • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies.
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation.
  • Ability to actively listen, understand customer pain points and take action.
  • Thrives in a fast-paced, dynamic environment.
More than a job:
  • Equity with high growth potential, and a competitive salary.
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office.
  • Access to professional and personal training and development opportunities.
  • Hackathons, Workshops, Lunch & Learns.
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
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