Valet Parking Team Leader

7 days ago

Sydney, New South Wales, Australia SCENTRE GROUP LIMITED Full time
Valet Parking Team Leader - Westfield Sydney

Apply now Job no: 498226
Work type: Permanent Full Time
Location: Sydney
Categories: Customer Service

Your opportunity

Valet Parking at Westfield Sydney is designed to enhance our customer's experience from arrival to departure. It's not just about parking—it's about providing a seamless, elevated touch that transforms each visit into something extraordinary and unforgettable.

As the Valet Parking Team Leader, you'll be at the heart of delivering this exceptional service. Working closely with the Valet Parking Supervisor as their trusted 2IC, you'll take ownership of overseeing operations, leading a dynamic team, and ensuring every detail of the valet experience reflects our premium standards.

Responsibilities:

  • Partner with the Valet Parking Supervisor to lead, mentor, and empower the valet team to deliver an outstanding, premium-level customer service.
  • Oversee the daily valet operations and team, ensuring every aspect is run smoothly, efficient, and high-standard service delivery.
  • Use data insights to identify trends and future opportunities for service and operational improvements.
  • Drive the importance of the valet offering, ensuring it consistently exceeds customer expectations and enhances their experience.

This is a full-time permanent role at Westfield Sydney on a Tuesday to Saturday roster:

  • Tue & Wed: 8:00 AM – 5:00 PM
  • Thu: 11:00 AM – 9:00 PM
  • Fri: 8:00 AM – 5:00 PM
  • Sat: 8:30 AM – 5:30 PM

What sets you apart:

  • Customer-Focused: Committed to exceptional service and customer satisfaction.
  • Quick Learner: Adapts to new systems and procedures, eager to share knowledge with the team.
  • Team Leadership: Strong communication and collaboration skills to lead a small team effectively.
  • Time Management: Able to manage multiple tasks and priorities during peak periods.
  • Problem-Solving: Decisive in resolving issues to maintain smooth operations and customer satisfaction.
  • Full manual driver's license with confidence in driving and parking vehicles.

About us:

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

For more information or if you have any questions, please email kstephens@scentregroup.com

Applications close: 6th April 2025 (unless filled prior).

Advertised: 19 Mar 2025 AUS Eastern Daylight Time
Applications close: 06 Apr 2025 AUS Eastern Standard Time

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