Quality Officer

Ruah is a leading values-driven employer in Western Australia's community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA's biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

The role of the Quality Officer is to support the Governance Team in monitoring and enhancing quality processes, helping to ensure that our services are safe, effective, and aligned with regulatory and organisational requirements.

The successful candidate will play a key part in ensuring our organisation maintains the highest standards of compliance, risk management, and continuous improvement.

Working closely with Governance Team members, this role is ideal for someone with strong organisational skills, a proactive approach, and the ability to build relationships with a diverse range of stakeholders, including lived experience advocates, operational teams, and senior leadership.

This is a full-time permanent position, working 38 hours per week between Monday to Friday, based at our Northbridge head office.

The successful applicant will be required to meet the following criteria:

• Knowledge and understanding of risk, quality and governance principles and accreditation in a community services/health services setting
• Demonstrated organisational and planning skills, with the ability to prioritise duties to effectively address operational needs and agreed outcomes
• Possession of excellent interpersonal skills and the ability to interact positively with a wide variety of internal and external stakeholders
• Ability to work independently and collaboratively within a team environment and contribute to the achievement of the governance team's goals and objectives
• Experience in using computer software for the analysis and reporting of data, including spreadsheet and word processing (Microsoft Office 365 Suite)
• Demonstrate knowledge and understanding of diversity and social inclusion- including gender, sexuality, disability, cultural, age, and linguistic diversity and Aboriginal culture

• A salary aligned with Level 3 of the Ruah Enterprise Agreement (and the SCHADS Award), with salary range of $76,617 to $82,168.
• 5 weeks annual leave+ 17.5% annual leave loading.
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months' service).
• Free, independent and confidential access for you and your direct family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more

• National Police Clearance Certificate
• International Police Clearance Certificate, if applicable

We'd love to hear from you

Please click apply, create your LiveHire profile, and submit your current CV (maximum 3 pages) along with a cover letter (max 1 page) to help us understand your fit for this role.

Closing date for applications: COB Monday 15th September 2025.

Applications will be reviewed as received, and the position may close once filled.

For further information please contact Fay Luu, Head of Governance, at fay.luu@ruah.org.au or 0493 206 994.

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.