Client Care Advisor

1 week ago

Sydney, New South Wales, Australia Tiffany & Co. Full time

The Blue Box.

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world's most exquisite designs.

From our designs to our people, we dare to push the boundaries of what is possible - what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world's most recognizable luxury brand.

Are you passionate about delivering luxury digital client experiences? Do you enjoy discovering the most prestigious fine jewelries and their stories? Are you thinking to further your career in luxury retail?

A rare opportunity has arisen for a sales, service and clientelling focused individual to join our Client Care Center team in Sydney CBD on a full-time basis.

As a Client Care Advisor, you will:
  1. Ensure the Tiffany & Co. experience is delivered to every online and retail client, via phone, messaging, live chat, email, and extending to virtual and in-store consultations.
  2. Strive to overachieve your monthly sales plan and service level targets, continuously exceeding our client's expectations.
  3. Take ownership to manage diverse client needs for multiple channels, including Retail stores, eCommerce, and Customer Service departments, including new sales, after-sales support, product care, customer services, and other general inquiries.
  4. Have a strong ability to develop cross-functional relationships in a fast-paced environment, closely collaborating with other Client Care Advisors, Distribution Center team, eCommerce team, and Client Advisors from stores.
  5. Create loyalty to the Tiffany brand through consistently high communication quality, as measured by voice of customer.
  6. Proactively recruit new clients to the brand by discovering your client's profile and covering any potential business opportunities.
  7. Consistently develop your client Book, outreach to local clients to elevate the relationship to drive repurchase and high-end collections.
To be successful in this role, you will:
  1. Have sales and service centric experience in retail, hospitality, call center or multimodal (telephone, live chat and email) environment.
  2. Be methodical, efficient and able to multi-task with solid organizational and time-management skills.
  3. Be proactive and able to show initiative to think outside the box and develop innovative solutions.
  4. Have flexible working availability, including evenings and weekends.
Why Tiffany?
  1. Generous salary package, employee merchandise benefits and many more.
  2. Great learning and development opportunities.
  3. Join the largest luxury conglomerate in the world: LVMH
  4. Collaborative work environment in our luxury offices in the heart of Sydney.

This is just the beginning

#J-18808-Ljbffr

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