Team Leader
3 weeks ago
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At One Solution Building Services, we're known for delivering high-quality insurance repairs with integrity, professionalism, and care. As we continue to expand, we're looking for an experienced and passionate Administration Team Leader to guide our dedicated Insurance Repair Administration Team from our Hemmant office.
We're a family-owned and operated business, working with some of Australia's largest insurers and government agencies. Our values—Teamwork, Integrity, Innovation, and Passion—are more than just words. They shape how we work together and how we support our clients every step of the way.
About the RoleThis is a key leadership role within our Insurance Repair division. You'll lead a team of administrative professionals to ensure seamless coordination of repairs, whilst ensuring a high level of customer service and satisfaction.
You'll be empowered to foster team success, enhance process efficiency, and maintain the high service standards our clients expect.
Key ResponsibilitiesLead and manage the day-to-day operations of the Insurance Repair Administration Team.
Coach, mentor and support team members to meet performance expectations.
Conduct regular file reviews to ensure accuracy, process compliance, and quality control.
Coordinate with internal departments to ensure timely repair delivery.
Address escalations professionally and promptly.
Identify opportunities for workflow improvement and implement positive change.
Monitor key metrics and ensure service levels are consistently met.
Champion a culture of high customer service standards and ethical conduct.
What We're Looking ForExperience in a similar leadership or senior admin role within insurance repairs, property, or construction sectors.
A positive, can-do attitude with the ability to stay calm under pressure.
Strong leadership and communication skills with a collaborative approach.
High attention to detail and strong organisational abilities.
Proficient with Microsoft Office and internal job management systems.
Professional presentation and a customer-focused mindset.
Ability to work full time in our Hemmant office.
Why Join One Solution?Be part of a supportive, family-oriented team.
Play a key role in shaping team success and service delivery.
Long-term career growth in a stable and reputable company.
Convenient Hemmant location, just off the Gateway Motorway.
Apply Now
If you're ready to take the lead and contribute to a growing team that values quality, service, and integrity—submit your resume and a brief cover letter via SEEK.
Please note: We will not consider applicants who call regarding this position.
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How many years of people management experience do you have? How much notice are you required to give your current employer?
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