Senior UX Designer

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team:

IDVerse is a Sydney-based start-up that is a global pioneer in the development of digital identity

verification technology. We've built everything from the ground up and have a broad range of blue-chip customers across banking, telecommunications, government and more. We've perfected the technology locally in Australia and New Zealand and are quickly expanding into the northern hemisphere.

Join a strong team of passionate engineers and build a world-class platform to fight identity fraud at a global scale.

About the Role:

The Senior UX Designer works directly under the Head of Design, focusing on creating user-centric designs based on the head's instructions and documenting requirements. They will be responsible for conducting user research, creating wireframes and prototypes, and ensuring that the product's interface is intuitive and user-friendly. This role is crucial for maintaining a high-quality user experience across the SaaS platform, directly impacting customer satisfaction and retention.

Please ensure that your resume is kept between 1-2 and a max of 3 pages.

Responsibilities:

Customer (or User) Focus

• Has a solid understanding of customer use cases.

• Rallies the cross functional team around customer needs.

• Advocates for customers with the agile team and helps inspire the team to want to know more.

• Creates processes that are good at discovering customer needs and product design options.

• Aligns team and coaches the team to ensure customer needs are met.

Creative Problem Solving

• Involves customers in product innovation that delivers value to users and growth.

• Can challenge the status-quo with confidence.

• Demonstrates energy and vision to see through innovative ideas.

• Takes on board others' ideas and provides recognition for them.

Product Design

• Mastery of User-centered design process.

• Mastery of interaction design skills and attention to detail.

• Works with UX Researcher to understand the user needs, making proactive use of insights to drive design.

• Proficiency in Human Factors Engineering and other User-Centered Design methodologies.

• Manage the UCD deliverables for the project.

• Assist in the developing strategy for the customer-facing product/application.

Data Driven Analysis & Testing

• Identifies gaps where data is needed and works with business to fill them.

• Summarises data from analytics packages, customer insight or other sources to understand context of research work.

• Proactively uses data to establish key metrics for projects.

• Regularly tests design work with users in partnership with UX Research team.

• Iterates research methods based on testing and data analysis.

• Uses data to inform testing future strategy.

Technical Skills

• Has an excellent knowledge of the tech stack of the organisation.

• Uses design software (Axure, Sketch, Invsion) to expert level.

• Mentors junior designers in technical skills.

• Builds good working relationships with tech teams.

• Produces designs across all platforms.

Requirements:

Personal Capability

Practices Self-Development

• Takes ownership of own development and career

• Initiates regular conversations with manager, coach or mentor regarding self-development

• Understands what is required by the business to be successful and maps development plan accordingly

• Learns from success and failures

• Looks to build challenges into current assignments

• Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems

• Is able to effectively identify and analyze problems and propose solutions

• Effectively manages day-to-day issues and problems without intervention

Innovates

• Develops new ideas to improve process or product, and is able to prepare implementation plans

• Integrates and builds on new ideas from others

• Creates new opportunities by applying different perspectives and challenging the status -quo

• Is recognised as an innovative thinker

Interpersonal Skills

Communicates Powerfully and Prolifically

• Provides clear instructions and direction to others

• Is able to both actively listen to and effectively question to understand another's viewpoint

• Helps others understand situations by communicating business context

Collaboration and Teamwork

• Encourages co-operation between all members of the team

• Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team

• Helps people to resolve conflict

• Identifies and removes barriers to team performance

• Identifies ways for further collaboration across teams

Builds Relationships

• Establishes rapport with others on the team and across teams

• Works effectively with others to get work done

• Treats all individuals with respect

• Handles difficult situations, minimising conflict

Working for you

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

Learn more about the LexisNexis Risk team and how we work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .