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Digital Product Manager
4 weeks ago
- Parent Business Function: Corporate & Support Functions
- Time Type: Full time
- Worker Sub-Type: Permanent
- Lead the Digital Product roadmap, priorities and operations for Qantas Business Rewards, helping to deliver value for Australian Small to Mid-sized businesses
- Translate customer and business priorities into meaningful digital solutions with our internal development teams, as well as our external technology vendors
- Permanent, full-time role based at Mascot Head Office.
We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
As the Digital Product Manager, you'll lead and maintain the digital product roadmap, priorities and operations for the Qantas Business Rewards digital ecosystem. You'll be a manager with a customer-centric mentality and responsible for defining and executing a digital product vision, strategy and roadmap. This role is responsible for translating business and customer problems or opportunities into defined digital product solutions by leveraging insights ascertained through customer research, commercial and operations performance metrics. You will also communicate recommendations and influence senior leaders and core stakeholders across the Qantas Group, with the ultimate aim of developing, supporting and continuously improving our customer value proposition.
The Digital Product Manager is responsible, through their squad, for the delivery of new features, enhancements, initiatives with ultimate authority on what will be included in each sprint and accepting completed work as 'done' with validation from real customers and end-users.
What You'll Bring:
- 5+ year experience in Digital environment with a focus on Product ownership / development
- 2+ year experience working in Sales, Marketing, Product or Digital operations, as well as leading and managing a large team
- Deep knowledge in customer and product discovery, implementation and measurement processes
- Strong digital Product management skills including product discovery, implementation, feature prioritisation and measurement processes
- Experience owning and managing complex eCommerce platforms, preferably within the Travel Industry
- Experience developing software products in house or using SaaS or external vendors to deliver functionality
- Experience or familiarity in using Airline Technology systems such as ATPCo, Amadeus/Sabre or other airline reservation systems highly advantageous, but not essential
- Experience developing, maintaining and communicating an Agile Product roadmap
- Customer validation and testing including iteration reviews and User Acceptance Testing
- Strong Stakeholder management and influencing skills, particularly in a cross-functional environment
- Strong presentation skills, including developing material or supporting creation of business cases for stakeholders and senior leaders
- Strategic mindset and ability to communicate vision and priorities
- Excellent communication skills with high emotional intelligence to help steer product development to positive outcomes
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Be a part of something special and play your part in the Qantas story – apply today
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