National Retail Team Leader

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The National Retail Team Lead will have the overall responsibility to manage the day-to-day activities for the assigned sites in Victoria, Tasmania, New South Wales, Canberra, Queensland, Western Australia, Northern Territory and South Australia, and be the key point of contact for key stakeholders and/or client.

The role will assume overall responsibility for managing comprehensive engineering and facility management services and contractors, equipment and supplies.

This role will manage four direct reports, who are based across Australia.

• 18 weeks paid parental leave for Primary Carer after 6 months of service
• Private health insurance discounts
• Gym & wellbeing discounts
• Employee assistance program
• Health & beauty discounts
• Novated lease for EV cars

• Manage technical and facilities operations while maintaining Critical Environment requirements and meeting client KPIs/SLAs
• Implement JLL's Operational Risk Management program, including disaster recovery and incident reporting procedures
• Lead team development by fostering high morale, enabling training opportunities, and creating an environment for performance excellence
• Build effective client relationships as the on-site key point of contact, proactively engaging stakeholders to meet expectations
• Oversee vendor management to ensure timely service delivery that complies with both client and JLL procurement guidelines
• Monitor contract performance, costs, and renewals to deliver optimal client value
• Ensure site financial operations meet or exceed targets while adhering to JLL's Code of Ethics
• Maintain workplace health and safety standards, protecting workers and visitors according to established guidelines
• Recommend and implement continuous quality improvement practices and industry best practices
• Provide 24/7 emergency support including on-site attendance as required

• A strong communicator with good presentation skills and strong verbal and written communication skills
• Facilities Management experience
• People Management Experience
• Attention to quality and detail to ensure best service delivery
• Self-motivated; confident and energetic
• Able to work across multiple, matrix reporting environments and prioritise activities accordingly
• Experience working in a retail environment or for a big household brand
• Flexible with the ability to adapt to rapidly changing situations
• Goal-oriented and focused on meeting performance targets
• A team player who collaborates to meet targets
• Able to initiate and follow through with improvement initiatives
• Honesty and trustworthiness

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat

Location: On-site – Melbourne, VIC, Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

BPrivacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.