Senior and Principal Service Designers

3 weeks ago

Sydney, New South Wales, Australia NAB Full time
Overview

Join to apply for the Senior and Principal Service Designers role at NAB.


Responsibilities
  • Understand, define, develop, and create scalable and quality end-to-end services for customers and colleagues that contribute to NAB becoming a far more customer-centric, simpler and fast-paced organisation.
  • Contribute to building a strong design culture, drive innovation and shape seamless end to end experiences that meet both customer and business needs.
  • Use your Service Design expertise to leverage the power of design thinking to solve complex problems, making banking more intuitive, engaging and accessible.
  • Envision future state experiences, including creating new processes for optimising experience and solving customer and business problems.
  • Lead and own design projects end to end, including defining objectives, shaping project scope, and aligning with business goals.
  • Identify and pursue relevant skill development opportunities, participate in training and learning sessions in design, and leverage new skills in project work.
  • Define, lead, and collaborate on best practice research; including moderated and unmoderated qualitative testing, experience benchmarking and tracking, and innovative methods.
  • Ensure experiences align with established design guidelines and principles to maintain a high standard of design quality, meeting customer and colleague needs, and deliver experiences that will meet business objectives.
  • Apply the principles of inclusive design to create products and services that are accessible by everyone.
  • Collaborate with stakeholders and cross functional teams to identify pain points, gaps, and opportunities for improvement. Gather feedback and iterate to uplift experiences and processes.

Qualifications

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Extensive experience working as Service Designer or CX designer.
  • Demonstrated experience working in Agile, using agile tools and methods.
  • Excellent working knowledge of the design process, experience design methodologies and principles.
  • Excellent presentation and communication skills, influencing stakeholders to drive better customer and business outcomes.
  • Experience creating and influencing senior leadership on strategic research frameworks and new ways of working.
  • Strong ability to independently perform the essential capabilities required in this role.
  • Proven experience using design processes and tools to digitise experiences.

A diverse and inclusive workplace works better for everyone.


We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.


For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.


Seniority level

Mid-Senior level


Employment type

Full-time


Job function

Design, Art/Creative, and Information Technology


Industries

Banking

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