Senior Consultant Customer Engagement

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• Turn Insights into ideas and create innovation masterplan for customer centric growth
• Lead experimentation & pilots to create a pipeline of ideas
• You'll join a high-performing team, backing talentedindividuals
  
  
  • Turn Insights into ideas and create innovation masterplan for customer centric growth
  • Lead experimentation & pilots to create a pipeline of ideas
  • You'll join a high-performing team, backing talentedindividuals
    
    
  Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
  
  As the Senior Consultant, Customer Engagement, you will be part of the Personal Everyday Banking team, that's doubling down on customer obsession.
  
  Each Day, You'll Go Above And Beyond To
  • Assess bank of choice analysis, customer and performance insights and develop the delivery of new initiatives to drive performance uplift
  • Develop business cases that support the identification and prioritisation of growth initiatives
  • Lead a cross functional team to systematically identify and deliver initiatives
  • Develop and champion execution of the bank of choice roadmap to drive customer engagement performance uplift
  • Implement and report on the performance of key bank of choice initiatives
  • Project management of the cross-functional team including the development and execution of project plans, proactively managing dependencies across the value chain, status reporting and implementing agile rituals in the team
    
    
  We're looking for the best and brightest to deliver the best for our customers. You'll need:
  • Proven experience working in a similar Agile deliver role with expertise in turning customer insights into key initiatives to uplift customer experience.
  • Demonstrated large scale delivery, process efficiency, change management, customer strategy and execution experience.
  • Proven experience in proposition development would be highly regarded
  • Track record of extensive experience operating effectively and delivering consistent results in a large complex business.
  • Excellent communication skills coupled with the ability to foster a sense of urgency towards customer needs.
  • Relentless focus on outcomes and excellent stakeholder engagement & management skills.
    
    
  A diverse and inclusive workplace works better for everyone
  
  We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
  
  For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
  
  Join NAB
  
  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.Seniority level
  • Seniority levelNot Applicable
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionProduct Management
  • IndustriesBanking

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