Customer Service Officer

1 week ago

Darwin, Northern Territory, Australia Liberty Oil Full time

Join a company that operates a substantial wholesale fuels business encompassing well established brands of Ausfuel, Directhaul, Mogas Regional and Reliable Petroleum. Geographically we span across all of South Australia, Western Victoria, the Northern Territory and Western Australia.

We have a diverse and well-balanced business that supplies both B2B and B2C segments across Retail, Agri-Business, Fishing, Transport and Mining. Ausfuel's management team has decades of experience in the fuel supply industry and we understand the importance of providing tailored products and services that meet the needs of our customers. Committed to working closely with our customers, understanding their operations, and providing tailored fuel solutions to help them succeed.

Our commitment to customer service extends across the billion litres of fuel annually transported to customers across NT, SA, VIC, WA and NSW. This commitment includes being part of the local community and understanding the industries we supply, whether it's mining, transport or construction. We are passionate about helping businesses in the Northern Territory and beyond to thrive.

The Opportunity

As the Customer Service Officer you will be part of a team that ensures we deliver on our Customer Promise to never run our customers out of fuel. You will utilise stock readings to anticipate capacity for your customers and customer order requests against truck and driver schedules, to ensure that deliveries are carried out in full, on time as per our scheduled delivery runs. You will play an integral role in ensuring 100% customer contact and customer delivery requests and queries are responded to in full, on time and in the most efficient manner.

Key Responsibilities Include

  • Managing run schedule and customers for specific areas of the NT, including daily dip records and ordering for VMI sites/depots and customers.
  • Receiving and entering of fuel and oil orders.
  • Maintaining customer order and contact records.
  • Create a safe, efficient and sustainable delivery schedule.
  • Analyse daily stock readings to anticipate tank capacity and delivery requirements for VMI customers.
  • Schedule delivery times to meet site and customer needs, avoiding peak times wherever possible.
  • Ensure 100% customer contact for scheduled fuel runs and manage/maintain customer tank, contacts and order history on run sheets.
  • Work collaboratively and cooperatively with Logistics/Fleet controllers to execute the delivery schedule.
  • Maintain communication with operations and receiving sites/customers to manage fuel delivery and scheduling expectations.
  • Understanding of required run areas and frequency of scheduled runs.

Qualifications

To be successful in this role you will have:

  • Excellent customer service skills and strong communication and interpersonal skills both verbal and written.
  • Ability to build and maintain strong customer relationships.
  • High level of organisational skills to work to strict deadlines.
  • Ability to thrive in a fast-paced environment, with ability to work calmly under pressure and in a changing environment.
  • Ability to work well as part of a team.
  • Proficiency in Microsoft Office.
  • Previous experience within fuel and/or transport industry will be highly regarded.
  • Good knowledge of the remote NT region including Katherine and surrounding rural areas/communities will be beneficial.
  • Ability to work on a rotating weekend on call roster for emergency customer calls.

Additional Information

What's in it for you?

  • A culture of care, reputation, equality, and determination.
  • Be part of the growth story of an exceptional business.
  • Work within a close-knit and friendly team with experienced leaders.

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please submit your CV and Cover Letter and apply now

Please note only shortlisted applicants will be contacted.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Oil and Gas

#J-18808-Ljbffr

  • Customer Service Officer

    1 week ago

    Darwin, Northern Territory, Australia ClearCompany Full time

    Customer service, permanent position.Client DetailsOur client, a prominent and fast-growing wholesale company located in the Northern suburbs, is looking for a driven and skilled Customer Service Officer.About the Role:As a Customer Service Officer, you'll be an integral part of their team by providing great customer service to their customers and ensuring...

  • Customer Service Officer

    2 days ago

    Darwin, Northern Territory, Australia ClearCompany Full time

    Customer service, permanent position.Client DetailsOur client, a prominent and fast-growing wholesale company located in the Northern suburbs, is looking for a driven and skilled Customer Service Officer.About the Role:As a Customer Service Officer, you'll be an integral part of their team by providing great customer service to their customers and ensuring...

  • Retail Customer Service Officer

    3 days ago

    Darwin, Northern Territory, Australia Australia Post Full time

    Press space or enter keys to toggle section visibilityName: Retail Customer Service OfficerSite / Location: Darwin GPORef #: 12367276Entity: Australia PostOpening Date: 18-Mar-2025Suburb: DarwinState: Northern TerritoryWork Type: Casual Full TimeDescription & RequirementsAustralia Post is delivering like never before. From the vehicles that we drive, to the...

  • Customer Service Representative

    7 days ago

    Darwin, Northern Territory, Australia ClearCompany Full time

    ClearCompany, a prominent wholesale company in the Northern suburbs, is seeking a skilled Customer Service Officer to join their team.About the Role:This permanent position requires an individual to provide exceptional customer service and maintain operational efficiency. The successful candidate will be onsite 5 days per week (Mon-Fri) with flexibility in...

  • Customer Service Delivery Expert

    4 days ago

    Darwin, Northern Territory, Australia Canon Business Services ANZ Full time

    Job Description OverviewWe are seeking a highly reliable individual with previous mailroom experience to join our team as a Customer Service Team Member. As a key member of our mailroom operations, you will be responsible for delivering exceptional customer service by efficiently handling and sorting mail, ensuring accurate distribution and timely delivery...

  • Customer Service Representative

    2 days ago

    Darwin, Northern Territory, Australia ClearCompany Full time

    Job DescriptionWe are seeking a highly organized and proactive Customer Service Representative to join our team. As the first point of contact for clients, visitors, and staff members, you will be responsible for creating a positive impression of our company.The ideal candidate will have proven experience in a reception or customer service role, preferably...

  • Customer Service Operator

    3 weeks ago

    Darwin, Northern Territory, Australia Tideri Jobbörse Part time

    Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.Betfair Australia is on the lookout for a Customer Service Operator to join our day team on a part-time basis.We have a team full of passionate, energetic, great people, with a...

  • Customer Service Representative

    3 days ago

    Darwin, Northern Territory, Australia Betfair Australia Full time

    Betfair Australia is a pioneer in the Australian sports betting industry, committed to innovation and responsible practices. We're on the lookout for a Customer Service Operator to join our day team on a full-time basis.We have a dynamic and supportive work environment where you'll be part of a passionate team that values employee well-being. Our workplace...

  • Customer Service Operator

    1 week ago

    Darwin, Northern Territory, Australia Betfair Australia Full time

    Customer Service Operator (Full-Time, Day Team)Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.Betfair Australia is on the lookout for a Customer Service Operator to join our day team on a full-time basis.We have a team full of...

  • Customer Service Operator

    3 days ago

    Darwin, Northern Territory, Australia Betfair Australia Full time

    Customer Service Operator (Full-Time, Day Team)Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.Betfair Australia is on the lookout for a Customer Service Operator to join our day team on a full-time basis.We have a team full of...

  • Customer Service Representative

    7 days ago

    Darwin, Northern Territory, Australia Liberty Oil Full time

    At Liberty Oil, we operate a substantial wholesale fuels business across diverse regions. Our commitment to customer service extends to delivering tailored products and solutions that meet the needs of our clients.We supply both B2B and B2C segments across Retail, Agri-Business, Fishing, Transport, and Mining. Our team has decades of experience in the fuel...

  • Customer Service Liaison

    3 days ago

    Darwin, Northern Territory, Australia Elders Full time

    Elders is committed to providing a safe and inclusive work environment where everyone can thrive. Our mission is to create a workplace culture that values talent, promotes inclusion, and celebrates diversity. We are seeking a talented Sales Support Officer to join our team, who shares our values and is passionate about delivering exceptional customer...

  • Customer Service Operator

    7 days ago

    Darwin, Northern Territory, Australia Betfair Australia Full time

    Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.Betfair Australia is on the lookout for a Customer Service Operator to join our overnight team on a full-time basis.We have a team full of passionate, energetic, great people, with...

  • Customer Service Representative

    3 days ago

    Darwin, Northern Territory, Australia Australia Post Full time

    About the roleWe are seeking a Customer Service Representative to join our team in Darwin. As a key member of our retail team, you will be responsible for providing exceptional customer service and sales experience to our customers.Delivering excellent customer service and sales experience to our customersManaging cash handling and processing transactions...

  • Customer Service Casual

    23 hours ago

    Darwin, Northern Territory, Australia Mr Barra Full time

    Join our vibrant team at Mr Barra in Darwin, NT as a Customer Service Casual. Working in a casual capacity, you will be responsible for providing exceptional customer service and support to our valued customers.What you'll be doingDelivering outstanding customer service and assistance to customers in-storeAssisting with product enquiries, sales, and checkout...

  • Customer Service Casual

    5 hours ago

    Darwin, Northern Territory, Australia Mr Barra Full time

    Join our vibrant team at Mr Barra in Darwin, NT as a Customer Service Casual. Working in a casual capacity, you will be responsible for providing exceptional customer service and support to our valued customers.What you'll be doingDelivering outstanding customer service and assistance to customers in-storeAssisting with product enquiries, sales, and checkout...

  • Customer Service Representative

    3 days ago

    Darwin, Northern Territory, Australia Bunnings Group Full time

    About the RoleAt Bunnings, we're looking for team members who are passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our store, providing a friendly and helpful service to every customer who walks through our doors.You'll work closely with our sales team to provide expert advice on a wide...

  • Customer Service Representative

    18 hours ago

    Darwin, Northern Territory, Australia Mr Barra Full time

    At Mr Barra, we're seeking a skilled Customer Service Representative to join our Darwin store team. This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and delivering exceptional customer experiences.About the RoleThe ideal candidate will have previous experience in a customer service or retail role, with a...

  • Customer Service Representative

    4 days ago

    Darwin, Northern Territory, Australia Laser Clinics Group Full time

    Job SummaryLaser Clinics Group is seeking a skilled Customer Service Representative to join our team.In this role, you will provide exceptional customer service, promote sales, and guide clients in their skincare journey.Our ideal candidate will have excellent communication skills, a passion for delivering exceptional customer experiences, and the ability to...

  • Customer Service Receptionist

    4 days ago

    Darwin, Northern Territory, Australia DCOH Full time

    DCOH is a dynamic and growing company that offers a range of services across seven industries. We are committed to delivering exceptional results and creating opportunities for our community.We are seeking a highly organised and proactive individual to join our team as a Receptionist. The successful candidate will be responsible for managing multiple tasks,...