Customer Service Agent

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a permanent full-time basis. Prolim Technologies in Australia specializes in end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to enhance innovation, efficiency, and profitability for businesses across ANZ.

The role involves providing essential support, education, and guidance in the deployment and maintenance of clients' computer infrastructure. Responsibilities include diagnosing and resolving technical issues, supporting Siemens PLM solutions, determining software and hardware requirements, resolving system problems, installing and configuring PLM systems, conducting user training, and creating technical documentation.

Must Have:

  • A Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience with PLM software support, particularly in a similar role for a minimum of X years.

Skills Required:

  • Proven expertise in PLM implementation and support, especially with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio, NX Portfolio, and Rhino.
  • In-depth knowledge of PLM modules such as Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, and HTML.

The successful candidate will have an annual salary of $80,000 - $90,000 plus bonus and superannuation. Only shortlisted candidates will be contacted.

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