Customer Care Representative

2 weeks ago

Adelaide, South Australia Demant Polska Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

What You'll Be Doing:

The Opportunity – Bring Your Contact Centre Experience to Life
We're looking for experienced contact centre professionals to join our high-performing Customer Care team in Adelaide. If you're passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people's lives, this role is for you.

As a Customer Care Representative, you'll be the first point of contact for clients across Australia and New Zealand. You'll use your proven contact centre skills to engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

  • Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)
  • Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
  • Booking and managing clinic appointments using our CRM and internal systems
  • Following up on leads generated from direct marketing and rebooking lapsed clients
  • Accurately updating client records and ensuring all information is documented
  • Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)
What We're Looking For:

We strongly welcome applicants with previous contact centre or phone-based experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

The ideal candidate will:

  • Be an excellent communicator who can adapt their style to each client's needs
  • Have strong experience working in fast-paced, target-driven contact centre environments
  • Be highly proficient with CRM platforms and confident navigating multiple systems
  • Demonstrate strong organisational skills and attention to detail
  • Thrive in a team-focused, customer-first culture
  • Be motivated by KPIs and take pride in achieving individual and team goals
What You'll Get in Return:
  • A structured onboarding and training program with ongoing coaching
  • Monthly and quarterly incentives based on performance
  • A collaborative, inclusive, and fun workplace culture
  • Access to MyRewards – exclusive discounts and wellness benefits
  • Career growth opportunities within a purpose-led global organisation
Our Values:

At Audika, we:

  • Create trust through care and accountability
  • Work as a team, supporting each other's success
  • Embrace a can-do attitude and a passion for service
  • Drive innovation to improve client outcomes

Make a Difference with Every Call
Join us in transforming lives through hearing care—starting with the power of your voice on the other end of the line.

#LI-ALOB #LI-HYBRID #audika_Australia

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

#J-18808-Ljbffr

  • Customer Care Representative

    2 weeks ago

    Adelaide, South Australia Demant Full time

    **WHO IS AUDIKA**- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...

  • Customer Care Representative

    2 weeks ago

    Adelaide, South Australia Demant Polska Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertWho is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss.With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving...

  • Customer Care Representative

    2 weeks ago

    Adelaide, South Australia Audika Australia Pty Full time

    Add expected salary to your profile for insightsAudika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350...

  • Customer Care Representative

    2 weeks ago

    Adelaide, South Australia Audika Australia Pty Full time

    Add expected salary to your profile for insightsAudika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350...

  • Customer Care Representative

    2 weeks ago

    Adelaide, South Australia Clinpath Laboratories Full time

    Casual, Permanent Part Time & Permanent Full time role available- Friendly, supportive and professional team- Modern office work space, Mile End**About the Opportunity**Do you love talking to people and do you want to be a part of a team helping to make a difference to the lives of others?Well look no furtherAt Clinpath our Patient Services team are our...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia Mcc Label Full time

    MCC Label Mile End, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Representative role at MCC LabelMCC Label Mile End, South Australia, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at MCC LabelBuild your Career with an Industry...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia beBeeCustomerService Full time $69,012 - $84,336

    Customer Service RepresentativeAs a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring the satisfaction of our valued customers. Your primary responsibility will be to engage with customers through various channels, providing timely and effective solutions to their queries and concerns.

  • Customer Service Representative

    3 weeks ago

    Adelaide, South Australia Randstad Australia Full time

    Join to apply for the Customer Service Representative role at Randstad Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Randstad are currently seeking professionals to join one of Australia's largest banks within...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia Multi-Color Corporation Full time

    Build your Career with an Industry LeaderMulti-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are...

  • Customer Service Representative

    1 week ago

    Adelaide, South Australia beBeeCustomerSupport Full time $80,000 - $120,000

    About This RoleWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing timely and helpful support to customers through various communication channels.This is an excellent opportunity to develop your customer service skills and work in a fast-paced environment. You will...