Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Kaliba Full time

Are you a lawyer with 3–5 years' experience looking to step away from traditional legal practice and into the fast-moving world of technology?

We're representing a high-growth, global SaaS company that is transforming the way legal teams and businesses manage contracts through market-leading AI and they're looking for a Customer Success Manager with a legal background to join their expanding team.

This is your opportunity to apply your legal expertise in a commercial, tech-driven environment where you'll work directly with customers across law firms, corporates, and global enterprises to drive product adoption, maximise value, and help transform how legal work gets done.

Key Responsibilities

  • Build deep, consultative relationships with a diverse range of clients — from international law firms to global brands
  • Lead onboarding and rollout projects across enterprise and mid-market accounts
  • Conduct product training, advise on best practices, and champion user adoption
  • Work cross-functionally with Sales, Product, and Support to deliver customer success outcomes
  • Act as the voice of the customer, influencing product roadmap and internal process improvements

Ideal Background

  • 3–5 years' experience as a qualified lawyer (top-tier firm or in-house legal team preferred)
  • Bachelor's or Master's degree in a scientific, analytical, or technical field with a distinction average (or country equivalent)
  • A genuine interest in legal technology and innovation
  • Exceptional communication and relationship-building skills
  • Comfortable working in a customer-facing, commercial environment
  • Strong problem-solving abilities and a detail-oriented approach

What's on Offer

$120k base + super + bonus

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