Box Office Supervisor

2 weeks ago

City of Salisbury, Australia Creative Scotland Full time

The Box Office Supervisors will train, supervise and support the Box Office Assistants.

Box Office Supervisors will manage daily cash reconciliation and floats, and ensure the smooth operation of the Box Office counter and phone room areas. The Box Office Supervisors facilitate availability of sensory resources for members of the public, and they will also support the Customer Services and Access Booking teams to ensure that an exceptionally high standard of service is provided to all the customers of the Festival Fringe Society.

Role and Responsibilities

The successful candidate will perform a wide range of duties, including but not limited to:

  1. Devising and delivering training for the Box Office Assistants
  2. Supervising the Box Office Assistants as they carry out their daily tasks, supporting them with complex customer services enquiries in person and over the phone
  3. Ensuring that the Fringe Box Office procedures, processes and policies are followed by the Box Office team
  4. Overseeing the sensory resource orders, including supply management, customer communications and collections
  5. Selling tickets to public, including customers with specific access requirements
  6. Ensuring queues at the Box Office are effectively managed
  7. Reconciling daily takings and managing cash floats as per financial procedures
  8. Assisting the Access Booking Coordinator in managing the process for the sensory backpack post and collection
  9. Assisting the Fringe Friends team with enquiries and supervising the dedicated Fringe Friend counter

The rate of pay for this post is £13.60 per hour. Normal working hours are 35 hours per week, worked over 5 days, with a one hour unpaid lunch break. For two weeks from Monday 29 July, your contracted hours will increase to 42 to account for an extra day worked each week. Any additional work beyond the hours detailed below will be mutually agreed in advance and will be paid at the standard hourly rate.

The deadline is Tuesday 22 April 2025 at 10:00.

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