Product Specialist
3 weeks ago
3Shape is changing dentistry together with dental professionals across the world, by developing innovations that provide superior dental care for patients. 3Shape is a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental industries with headquarters based in Copenhagen, Denmark. At our sales office in Sydney, covering Australia & New Zealand, we are searching for a Product Specialist for our region, who thrives in training and enjoys guiding and supporting our customers as a subject matter expert. The role reports into the Academy Manager for 3Shape ANZ.
Responsibilities- Provide training, consultancy, and guidance to 3Shape distributors and end-customers in both Australia and New Zealand at our training facility in Alexandria, NSW, and via online channels
- Work with customer groups including resellers and/or end users (dentists and lab technicians)
- Facilitate understanding and usage of the 3Shape Clinic and Lab solutions through classroom, webinars, and remote training initiatives
- Assist the sales teams on events, congresses, and exhibitions across ANZ
- Develop and maintain strong relationships with internal team members and external clients to facilitate effective communication and seamless support
- Prepare equipment for relevant courses including 3Shape hardware and configuration of 3Shape software
- Collaborate with the 3Shape Australia team to obtain and convey feedback from the market to 3Shape R&D
- You have a dental background, e.g. as a Dental Technician
- Experience as Product Specialist, Trainer or Application Specialist within the dental industry is preferred
- Experience with dental CAD/CAM and specifically with 3Shape hardware and software (TRIOS) as well as lab will be beneficial; a natural appetite for new technologies in dental is expected
- Knowledge and insights in the work and needs of dentists and dental technicians
- Strong customer care & customer satisfaction mindset
- Willingness to travel with excellent communication skills; positive, empathetic, and interculturally capable
- An attractive, international workplace with highly skilled, diverse and committed colleagues in an informal work environment
- Being part of a fast-growing, dynamic company and local team in Sydney
- Flexible environment both at the office and when working from home
- Salary, super and variable bonus component
If you are interested in this exciting opportunity, apply today. We will review applications continuously. We are committed to celebrating human diversity, and we welcome diverse people into our community.
Location: Sydney, New South Wales, Australia
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