ICT Manager

3 weeks ago

Brisbane, Queensland, Australia Restotek Full time

Restotek is a leading disaster management and restoration service provider servicing large and complex loss events nationwide. With a strong reputation built since 1996, we partner with insurers, brokers, loss adjusters, and private sector clients, delivering fast, reliable, and efficient outcomes. We pride ourselves on building integral relationships and providing quality workmanship with professional solutions.

The Opportunity:

This is a rare opportunity for a hands-on and practical ICT professional to lead the tech function while remaining on the tools. If you love building smart systems and solving day-to-day tech challenges, this role is for you.

You'll be responsible for designing, building, and improving our digital ecosystem, with support from external developers and internal staff. This is a dynamic, fast-paced environment where you'll have the autonomy to shape systems and processes that directly support our national field team.

Key Responsibilities:

Lead and manage internal ICT operations and strategy, while remaining hands-on with delivery

Design, build, document, and maintain core systems and integrations

Provide day-to-day tech support and advice across the business (including Apple field devices)

Work closely with internal stakeholders (including field agents) to gather feedback, improve user experience, and solve real-world issues

Project manage internal tech initiatives, working with external developers and dev shops

Upskill internal team members and improve system adoption across the organisation

Maintain detailed ICT documentation, policies, and knowledge bases

Own the configuration and support of key platforms

Prepare internal tech reporting for leadership as needed

Skills & Experience:

We're looking for a highly capable, tech-savvy team player who is ready to lead and deliver.

Strong experience across ICT operations, ideally in an all-rounder or senior technical role (full stack experience)

Comfortable designing, building, and maintaining cloud-based systems

Experience working with external developers and vendors on custom builds or system integrations

Skilled at translating user needs into practical technical solutions

Confident managing and supporting Apple devices and Google Workspace environments

Knowledge of Salesforce (Field Service) or form-based platforms like FastField is highly desirable, as well as experience with Dialpad

Strong project management skills and ability to deliver outcomes on time, and on budget

Effective communicator with the ability to consult and engage non-technical stakeholders

Passionate about mentoring others and improving systems over time

Ready to step into leadership without stepping away from the tools

To Apply:

If you are keen to be the driver of real improvement across systems, service, and support, and join a team that values initiative and wants ICT to work, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and skills.

We are an equal opportunity employer and value diversity at our company.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Manager? Do you have technical support experience? How many years of project management experience do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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