Jefe de departamento- sin detalles personales

Join to apply for the Jefe de departamento- sin detalles personales role at Hyatt Regency

2 days ago Be among the first 25 applicants

Join to apply for the Jefe de departamento- sin detalles personales role at Hyatt Regency

About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Organization- Hyatt Regency Brisbane

Resumen

About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane's Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Bar & Terrace, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day's work, shopping or exploring Brisbane.

About The Role

The Director of Rooms is responsible for the smooth and efficient running of all operational aspects of Front Office and Housekeeping departments to ensure the highest standards are maintained for the hotel. This role reports directly to the General Manager and requires a dynamic, energetic leader, with experience in driving and inspiring team performance, development and has the ability to ensure the departments goals are met and aligned with Hyatt's strategic priorities, whilst meeting colleague, client, and owner expectations at all times.

Responsibilities include:

• Ensure that the department's activities are aligned with Hyatt Rooms Strategy, and that hotel actions have been implemented where appropriate.
• To actively participate in business optimisation / revenue management meetings, overseeing the appropriate pricing structures to maximise yield and overall profits.
• To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Handle with care and attention, all guest and internal customer matters and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Lead and monitor Medallia (HySat) providing appropriate and timely responses and achieving/exceeding guest satisfaction scores
• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To oversee Rooms experience from check-in to check-out for all guests, working with Managers to ensure a seamless guest experience and make adjustments where necessary.
  
  

Ideal Candidate:

• Must have recent 5- star hotel experience as a Director of Rooms
• Experience with Opera, Microster, would be most advantageous
• Ideally holds a university degree or diploma in Hospitality or Tourism management.
• A can-do attitude and strong leadership skills with positive references that align in recent matching roles
• Highly motivated, solutions-oriented self-starter with adaptable teamwork style
• Takes ownership for all elements of rooms division including while not limited to OSE, ordering, guest needs, team recruitment and development and overall strategies linked to incremental revenues such as upselling and World of Hyatt loyalty program.
• Is the driver of our Guest experience program and strategies to continue to grow and improve ongoing.
  
  

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Inclusion, Wellbeing, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionEducation and Training
• IndustriesHospitality

Referrals increase your chances of interviewing at Hyatt Regency by 2x

Get notified about new Head of Department jobs in Brisbane, Queensland, Australia.

Head of Department- English - Glenala State High School

South Brisbane, Queensland, Australia 1 week ago

Head of Department - English - Wavell State High School

Brisbane, Queensland, Australia 3 days ago

National Head of Department - Design and Visual Communication

Brisbane, Queensland, Australia 2 weeks ago

Head of Department- English - Glenala State High School

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 6 days ago

EOI - Head of Special Education Services (H01) - Deception Bay State School - Special Education Program

Brisbane, Queensland, Australia 4 days ago

Brisbane, Queensland, Australia 2 weeks ago

Frontline Operations Director (Affirmative measure – Aboriginal and Torres Strait Islander employment)

Brisbane, Queensland, Australia 6 days ago

EOI - Head of Special Education Services (H01) - Deception Bay State School - Special Education Program

Brisbane, Queensland, Australia 4 days ago

Brisbane, Queensland, Australia 1 day ago

Head of Department - Senior Schooling - Calamvale Community College

South Brisbane, Queensland, Australia 1 week ago

Head of Department - Senior School - Redbank Plains State High School

Ipswich, Queensland, Australia 5 days ago

Head of Department - Senior Schooling - Calamvale Community College

Brisbane, Queensland, Australia 1 week ago

Vocational Trainer - Brisbane Youth Education and Training Centre

Brisbane, Queensland, Australia 1 week ago

Senior Lecturer – Film and Television (FTV)

Brisbane, Queensland, Australia 3 days ago

Vocational Trainer - Brisbane Youth Education and Training Centre

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane City, Queensland, Australia 1 week ago

Rochedale South, Queensland, Australia 1 year ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Expressions of Interest - Government (Defence and National Security) Lawyers

Brisbane, Queensland, Australia 1 week ago

Head of Department (Curriculum) - Ipswich West State School

Ipswich, Queensland, Australia 1 week ago

Head of Department - English - Wavell State High School

Brisbane, Queensland, Australia 3 days ago

Head of Department - English - Wavell State High School

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 3 weeks ago

Teacher - Secondary, Year 7-12, Mathematics, Brisbane Youth Education and Training Centre

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 2 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---