Service Central Officer

Join to apply for the Service Central Officer role at Australian Catholic University.

Operating within Service Central, Service Central Officers conduct a national function, focusing on service delivery and resolution of first-level service requests and enquiries across a diverse range of services, including requests relating to: the Centre for Education and Innovation, Finance and Planning, Information Technology, Legal Assurance and Governance, Marketing and External Relations, People and Capability, Properties and Facilities, and Student Administration. In addition to the triage and resolution of first-level service requests, Service Central Officers are also responsible for:

• Contributing meaningfully to knowledge management by identifying, authoring, and maintaining up-to-date articles;
• Using a variety of technologies to efficiently triage/resolve service requests via phone, chat, email, and electronic lodgement;
• Identifying opportunities for service improvement, including automation and streamlining of existing processes;
• Serving as the initial point of contact for telephone enquiries from the general public and University stakeholders.

• Provide exceptional service delivery to ACU staff, students and university stakeholders
• Diverse contact centre opportunity in higher education setting
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions
• Full-time, fixed-term role for 5 months based at our Melbourne campus with some hybrid flexibility

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks\' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits including flexible work, study leave, a variety of leave provisions and salary packaging.

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the \'View Position Description and Apply\' button, and populate your candidate application details, including your:

• resume (maximum 5 pages).
• responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• brief online responses to any pre-screening employment questions.

Applications close: 14-SEP-2025 at 11:59pm AUS Eastern Standard Time

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.

For further information visit Immigration and Citizenship (homeaffairs.gov.au).

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact recruitment@acu.edu.au to discuss your requirements in confidence.

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome. ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU. As valued members of our community, all staff members are expected to have an understanding of ACU\'s mission and values and to demonstrate an active contribution to them.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.