Technical Duty Officer
3 weeks ago
Xero Canberra, Australian Capital Territory, Australia
Join or sign in to find your next jobJoin to apply for the Technical Duty Officer / Incident Commander (SRE) role at Xero
Technical Duty Officer / Incident Commander (SRE)Xero Canberra, Australian Capital Territory, Australia
5 days ago Be among the first 25 applicants
Join to apply for the Technical Duty Officer / Incident Commander (SRE) role at Xero
At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.
About the team
Xero's Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management.
The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response to high severity incidents. They are responsible for building a world class process and ensuring that process matures as the demands of the business grows.
About the roles
These positions require experienced SRE professionals with a strong technical background, deep experience in SRE, a passion for building and delivering robust processes, and extensive experience of leading technical response to high severity cloud issues.
They will drive best practice across the business and contribute to the ongoing transformation of the Xero SRE culture. As expert communicators, they will lead technical discussions to identify and track actions associated with and identified during incident situations.
Across our SRE function, we're looking for those who are keen to deep dive into causes of incidents and proactively examine the potential causes of future incidents; working with engineering teams to remove the risk of that failure scenario. Ultimately building playbooks and automation to ensure quick and effective responses. In addition, provide ongoing training across the business to ensure the process is well understood and adhered to.
These roles will form the backbone of a new team, providing a Technical Duty Officer (TDO) function within the business. TDO's are incident commanders who use SRE skillsets to drive fast mitigation and enduring resolution of impactful events.
What you'll do:
- Own the incident management process, ensuring it drives enduring reliability across all products and services within Xero.
- Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.
- Lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
- Promote a customer-focused approach by addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.
- Develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.
- Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.
What you'll bring:
- Previous career experience as a Site Reliability Engineer, in an Operations or Engineering environment
- Networking knowledge and able to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
- Coding experience (preferably Python) building tools, scripting, or automation
- Strong communication (oral & written) skills including the ability to translate technical issues/concepts into agreed actions
Why Xero?
Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family. Health insurance, life insurance, and income protection.
We offer wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
You'll do the best work of your life at Xero
Seniority level- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesSoftware Development
Referrals increase your chances of interviewing at Xero by 2x
Sign in to set job alerts for "Technical Officer" roles.Deakin, Australian Capital Territory, Australia 3 weeks ago
Canberra, Australian Capital Territory, Australia 14 hours ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 4 days ago
Canberra, Australian Capital Territory, Australia 4 days ago
Technical Account Manager (NV1) - Canberra/Sydney/MelbourneCanberra, Australian Capital Territory, Australia 5 months ago
Canberra, Australian Capital Territory, Australia
A$80,743.00
-
A$95,481.00
4 days ago
Canberra, Australian Capital Territory, Australia 1 week ago
Senior Site Reliability Engineer (Technical Duty Officer)Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia
A$116,487.00
-
A$136,204.00
2 weeks ago
Canberra, Australian Capital Territory, Australia
A$98,345.00
-
A$110,886.00
4 days ago
Canberra, Australian Capital Territory, Australia 8 months ago
Infrastructure Technical Operations ManagerCanberra, Australian Capital Territory, Australia 2 days ago
Technical Adoption Manager - Application Networking & SecurityCanberra, Australian Capital Territory, Australia 1 week ago
Australian Capital Territory, Australia 1 month ago
Canberra, Australian Capital Territory, Australia 4 days ago
Canberra, Australian Capital Territory, Australia
A$95,187.00
-
A$108,734.00
1 week ago
Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 3 weeks ago
Canberra, Australian Capital Territory, Australia 1 week ago
EOI Project management, systems engineering and integration professionals – DefenceGriffith, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 1 week ago
EOI Project management, systems engineering and integration professionals – Defence DigitalGriffith, Australian Capital Territory, Australia 3 weeks ago
Campbell, Australian Capital Territory, Australia 2 days ago
Campbell, Australian Capital Territory, Australia 2 days ago
Campbell, Australian Capital Territory, Australia 2 days ago
Campbell, Australian Capital Territory, Australia 2 days ago
Hydropower Project Manager/Technical DirectorAustralian Capital Territory, Australia 15 hours ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Duty Officer
3 days ago
Canberra, ACT, Australia beBeeReliability Full time $116,487 - $136,204Key Responsibilities:The Technical Duty Officer/Incident Commander oversees the incident management process to drive lasting reliability across all products and services. This role requires seasoned SRE professionals with a strong technical background, deep experience in SRE, and a passion for developing robust processes.Required Skills and...
-
Configuration Technical officer
4 weeks ago
Canberra, ACT, Australia Softtest Pays Full timeAustralian Citizens With NV1 Clearance residing in Australia only respond.Primary PurposeThe purpose of this role is to provide guidance and management of the HCF CS project for the delivery of all combat systems in relation to configuration management.Configuration management will work independently with the opportunity for reasonable autonomy and...
-
Configuration Technical officer
4 weeks ago
Canberra, ACT, Australia Softtest Pays Full timeAustralian Citizens With NV1 Clearance residing in Australia only respond.Primary PurposeThe purpose of this role is to provide guidance and management of the HCF CS project for the delivery of all combat systems in relation to configuration management.Configuration management will work independently with the opportunity for reasonable autonomy and...
-
Canberra, ACT, Australia UNSW Full timeTechnical Officer – Recombinant Products FacilityUNSW Canberra, Australian Capital Territory, AustraliaTechnical Officer – Recombinant Products FacilityUNSW Canberra, Australian Capital Territory, Australia2 days ago Be among the first 25 applicantsEngage in a wide range of projects, offering a diverse and enriching experience, contributing to personal...
-
Canberra, ACT, Australia UNSW Full timeTechnical Officer – Recombinant Products FacilityUNSW Canberra, Australian Capital Territory, AustraliaTechnical Officer – Recombinant Products FacilityUNSW Canberra, Australian Capital Territory, Australia2 days ago Be among the first 25 applicantsEngage in a wide range of projects, offering a diverse and enriching experience, contributing to personal...
-
Technical Writer
2 weeks ago
Canberra, ACT, Australia Electro Optic Systems Pty Ltd Full timeElectro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser, electronics, optronics, gimbals, telescopes and beam directors, and precision mechanisms. With our headquarters in Canberra...
-
Technical Lead
4 days ago
Canberra, ACT, Australia beBeeSharepoint Full time $130,000 - $155,999Job Opportunity: Senior SharePoint AdministratorAbout the Role:This position is responsible for administering and maintaining SharePoint Online environments, providing technical support and guidance to end-users. The incumbent will be responsible for governance, maintenance, and administration of various Microsoft SharePoint environments.The role requires...
-
Technical Solutions Lead
7 days ago
Canberra, ACT, Australia Australian Capital Territory Full timeTechnical Solutions LeadFull-time Temporary with a Possibility of PermanencyDetails: Access Canberra's Digital Design and Delivery team is seeking a Technical Solutions Lead to guide the implementation of robust, scalable digital solutions that improve how the community interacts with government services. This role focuses on aligning technology with...
-
Technical Data Officer
2 weeks ago
Canberra, ACT, Australia Powerdatagroup Full timeCanberra, Australia | Posted on 02/07/2025The Technical Data Manager shall be responsible for developing the Landing Craft Branch and LAND8710 Technical Data Management plans, processes, and tools. In conjunction with the Branch Data Manager, they shall manage technical data delivered under Land 8710 acquisition contracts and GFE arrangements. They shall...
-
Technical Data Officer
2 weeks ago
Canberra, ACT, Australia Powerdatagroup Full timeCanberra, Australia | Posted on 02/07/2025The Technical Data Manager shall be responsible for developing the Landing Craft Branch and LAND8710 Technical Data Management plans, processes, and tools. In conjunction with the Branch Data Manager, they shall manage technical data delivered under Land 8710 acquisition contracts and GFE arrangements. They shall...