Seasonal Retail Team Member

3 weeks ago

Sunshine Coast Regional District, Australia City Beach Full time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

As a Seasonal Retail Team Member, you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers during the seasonal Christmas period. You will ensure customer satisfaction through your outstanding product knowledge, customer service, and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy, and ensuring that our stores are set up for promotions and sales and always stocked with the latest product.

What you'll be doing

  • Providing a superior customer experience for each person who walks through our store.
  • Ensuring our stores are open and ready to be shopped by our customers.
  • Managing the movement of stock, optimising sales, filing and tidying the shopfloor, and getting the store set up for promotions and sales.
  • Working with the store team to maintain high standards of store presentation.
  • Demonstrating strong product knowledge and being able to research and describe product features and benefits.
  • Recommending, selecting, and helping locate products based on customer needs or desires.
  • Supporting the store leadership team with assigned tasks in line with departmental expectations.
  • Reporting any safety hazards or concerns to management immediately to ensure a safe environment for all.

What we're looking for

  • Previous experience in a customer-service role is desirable.
  • A strong focus on delivering outstanding customer service.
  • The ability to work in a fast-paced environment and multi-task to serve multiple customers.
  • An energetic and enthusiastic approach to store operations and a personable manner with customers.

The benefits

  • 30% team member discount for you, your friends, and family.
  • Partnerships with industry leaders offering discounts on products and memberships, including:
    • Access to a free Employee Assistance Program.
    • 15% discount on Goodlife and Fitness First Gyms memberships.
    • Discounts on Studio Pilates and City Cave.
    • Up to 15% off at Strike Bowling & Holey Moley.
  • Opportunities for career progression within Stores, Head Office, or Distribution Centre.
  • In-store competitions and sales incentives.
  • Gift cards for milestones and yearly anniversaries.

City Beach values diversity and is committed to creating an inclusive environment that respects and celebrates individual differences. We aim to ensure everyone is treated with dignity and respect.

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