Technical Support Analyst

3 weeks ago

Adelaide, South Australia SugarCRM Full time

SugarCRM Adelaide, South Australia, Australia

SugarCRM provided pay range

This range is provided by SugarCRM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$55,000.00/yr - A$80,000.00/yr

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans, not line items, and are building a culture where your work at Sugar helps fuel personal, professional and business growth. Check out our recent 'Great Place to Work' certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

Job Overview

The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.

Impact you will make in the role:
  • Create 'customers for life' by delivering world-class support to our customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share your knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer's voice is heard throughout the company
  • Document known solutions for internal collaboration and public consumption
Required Qualifications
  • 1-3 years experience in an external customer-facing technical/application/software support role
  • Must be knowledgeable in SQL
  • Must be fast learning and quick thinking
  • Must work well in a team environment
  • Proficient in written and spoken English
Desired Qualifications
  • Linux-Apache-MySQL-PHP stack experience preferred
  • Experience with SugarCRM or other CRM/CX platforms strongly desired
  • Experience with SaaS applications strongly desired
  • Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
  • Experience with command-line interfaces
  • Experience with web technology stacks
  • Knowledgeable in a server-side scripting language

Location: This role is fully remote within Australia only, offering flexibility to work from home, on the road, or anywhere in between.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

  • Benefit Stipend
  • Health & Wellness Reimbursement Program
  • Educational Resources - Career & Personal Development Program
  • Various discount programs (i.e. travel, virtual exercises classes, etc.)
  • We are a merit-based company with many opportunities to learn, excel and grow your career

Expected salary range for NSW*, depending on experience + Super.

*Salary range may be different for other territories/regions

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
  • Software Development

Referrals increase your chances of interviewing at SugarCRM by 2x.

#J-18808-Ljbffr

  • Technical Analyst Position

    2 weeks ago

    Adelaide, South Australia WeAreTechWomen Full time

    About the OpportunityWe have an exciting opportunity for an Application Analyst to join our Central Functions Business Unit. This role offers flexibility in terms of work location and the chance to contribute to the technical and functional support, maintenance, and development of applications used within the Defence Delivery business.As an Application...

  • Technical Analyst Position

    4 days ago

    Adelaide, South Australia WeAreTechWomen Full time

    WeAreTechWomen's Central Functions Business Unit is seeking a skilled Technical Analyst to provide technical and functional support, maintenance, and development of applications used within the Defence Delivery business.About the RoleCollaborate with stakeholders to identify and resolve technical issues related to application functionalityDevelop and...

  • Technical Requirements Analyst

    1 week ago

    Adelaide, South Australia Paxus Full time

    We are seeking a Technical Requirements Analyst to analyze software systems and identify opportunities for improvement. As a key member of our team, this role involves developing business cases for new solutions and providing evidence-based recommendations for improvements.The successful candidate will have extensive experience in assessing current software...

  • Technical Support Specialist

    2 weeks ago

    Adelaide, South Australia SugarCRM Full time

    SugarCRM, a pioneer in the Customer Relationship Management (CRM) space, is seeking a highly skilled Technical Support Analyst to join its team. As a key member of our support department, you will play a vital role in delivering world-class support to our customers and partners.The ideal candidate will possess excellent technical skills, a strong...

  • Technical Business Requirements Analyst

    6 days ago

    Adelaide, South Australia Talent Full time

    **About the Role:**Talent is looking for a talented Technical Business Requirements Analyst to join our team. The ideal candidate will have experience in developing and curating high-quality business and technical requirements documentation, as well as strong facilitation and technical analysis skills.**Key Responsibilities:*Develop and maintain accurate and...

  • Technical Business Analyst

    2 weeks ago

    Adelaide, South Australia Paxus - Technology + Digital Talent Full time

    Business AnalystAdelaide - Franklin Street Office6-Month Contract | Likely to ExtendHybrid Work Model | Travel to Mining siteAbout the RoleWe are seeking a skilled Business Analyst to join a dynamic team in Adelaide. This role offers a hybrid working model with travel to their mining site. If you thrive in an analytical environment and excel at stakeholder...

  • Technical Support Expert

    7 hours ago

    Adelaide, South Australia BAE Systems (New) Full time

    About the Opportunity:We have an exciting opportunity for an Application Analyst to join our dynamic team at BAE Systems (New). As a valued member of our Central Functions Business Unit, you will be working closely with our Hosted Platform Manager to deliver technical and functional support, maintenance, and development of applications used within the...

  • Technical Analyst for Digital Collections

    21 hours ago

    Adelaide, South Australia Digital Preservation Coalition Full time

    This role is responsible for providing technical expertise and advice on digital preservation strategies for legacy and contemporary digital collections. The Digital Preservation Technical Analyst will work collaboratively with the multi-disciplinary Preservica Implementation Group to develop procedures and workflows for the ongoing stewardship of digital...

  • Disability Technology Analyst

    1 week ago

    Adelaide, South Australia This is an IT support group Full time

    The Disability Evidence Branch is seeking highly skilled analysts to work in the Assistive Technology Research section. This team provides assessments of assistive technologies, drawing on published literature and research reviews.Section members will collaborate with colleagues, external experts, and stakeholders to strengthen links between research,...

  • IT Support Analyst

    3 days ago

    Adelaide, South Australia Texaport Full time

    IT Support AnalystAn excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Analyst based in Edinburgh or London. The candidate must be based in either Edinburgh or London.We are looking for a highly motivated individual with a strong technical aptitude who is passionate about providing...

  • Technical Business Analyst

    1 week ago

    Adelaide, South Australia SRA Information Technology Full time

    We are seeking a Business Process Improvement Expert to join our team at SRA Information Technology. This role involves translating business requirements into technical specifications, designing and improving ICT solutions, and ensuring seamless system integration.The successful candidate will have experience in systems analysis, design, and implementation,...

  • Technical Support Services Expert

    2 days ago

    Adelaide, South Australia Texaport Full time

    This exciting opportunity has become available to join a dynamic team as a Full-time IT Support Analyst. The ideal candidate will have a strong technical background, excellent analytical and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment.Job Description:Assisting with network infrastructure...

  • Technical Analyst for Digital Heritage

    18 hours ago

    Adelaide, South Australia Digital Preservation Coalition Full time

    Digital Preservation RoleWe are seeking a skilled Technical Analyst to join our team and contribute to the preservation of digital heritage collections. This role will focus on developing and implementing effective digital preservation strategies for legacy and contemporary digital collections.About the PositionAssess and evaluate digital collections to...

  • Business Improvement Analyst

    1 week ago

    Adelaide, South Australia This is an IT support group Full time

    Company OverviewChamonix IT Solutions is an innovative technology services provider that empowers businesses in the digital era. With a strong commitment to collaboration and innovation, we drive transformative journeys for our clients through comprehensive technical delivery and ongoing managed support.The Job DescriptionWe are seeking a skilled Senior...

  • Expert Analyst in Disability Evidence Research

    1 week ago

    Adelaide, South Australia This is an IT support group Full time

    This is an IT support group seeking an Expert Analyst in Disability Evidence Research to join our team. Job DescriptionThe role of the Assistive Technology section within the Disability Evidence Branch is to provide assessments of the benefits, safety, and cost-effectiveness of specified disability-related assistive technologies and capital supports, drawing...

  • Environmental Sustainability Analyst

    5 days ago

    Adelaide, South Australia This is an IT support group Full time

    At Chamonix, we're dedicated to helping businesses excel in the digital era by providing end-to-end technical services. Our local team of 150 professionals specialises in guiding clients through transformative journeys.We're seeking a Senior Business Analyst to play a pivotal role in shaping the future of environmental, social, and governance (ESG) reporting...

  • Technology Analyst

    1 week ago

    Adelaide, South Australia This is an IT support group Full time

    The Disability Evidence Branch is seeking two experienced analysts to join the Assistive Technology Research section. As a key member of the team, you will contribute to the development and implementation of strategies to strengthen the linkages between research, policy, and service delivery for people with disability.Key ResponsibilitiesContribute towards...

  • Vacancy for Digital Preservation Technical Analyst at State Library of South Australia

    3 weeks ago

    Adelaide, South Australia Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Technical Analyst at State Library of South Australia26 July 2022$82,042 - $91,245 p.a.Fixed TermThe Digital Preservation Technical Analyst provides technical expertise and advice on digital preservation strategies for legacy and contemporary digital collections. This role contributes to the ingest and management of digital...

  • Vacancy for Digital Preservation Technical Analyst at State Library of South Australia

    1 day ago

    Adelaide, South Australia Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Technical Analyst at State Library of South Australia26 July 2022$82,042 - $91,245 p.a.Fixed TermThe Digital Preservation Technical Analyst provides technical expertise and advice on digital preservation strategies for legacy and contemporary digital collections. This role contributes to the ingest and management of digital...

  • Technical Transformation Manager

    1 week ago

    Adelaide, South Australia Chamonix IT Full time

    Job DescriptionWe are seeking an experienced Infrastructure Business Analyst to join our IT Solution Delivery team for a major utilities provider in Adelaide. As an Infrastructure Business Analyst, you'll be responsible for engaging in multiple infrastructure initiatives, from network enhancements to cloud migrations, ensuring seamless project execution...