workforce support officer

24 hours ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Workforce Support Officer - Casual – Bendigo Advertiser

Location: Newcastle, Maitland & Hunter, NSW, Australia, 2295. Work from home available once trained. On-call – mostly after hours. 4 weeks paid full-time training provided. Access to salary packaging up to $15,900.

Responsibilities
  • Create and maintain operational rosters for all services, balancing customer needs with financial and award requirements
  • Manage leave and temporary shift changes, including engaging agencies where needed
  • Respond to phone and email rostering queries with empathy and accuracy
  • Identify rostering gaps and help develop practical solutions
  • Contribute to improving systems, culture, and processes in a fast-paced support environment
About You / Qualifications
  • Experience in 24/7 rostering or resourcing roles
  • Knowledge of Awards and Enterprise Agreements
  • Proficiency in Microsoft Office (especially Excel)
  • Bonus if you've used Emplive, Whispir, or Genesys
  • A strong sense of organisation and ability to juggle competing priorities
  • Excellent communication skills and ability to calmly manage calls, including de-escalations
  • A collaborative spirit with a focus on outcomes for people, teams, and the organisation
About Us

At Lifestyle Solutions, we're people who care. We support people with disability, young people in Out Of Home Care, and their families — helping them live the lives they choose. We believe everyone deserves equal respect, opportunity, and support, and we focus on delivering services that are reliable, responsive, flexible and, most importantly, caring.

Ready to Join Us?

Apply online today and become part of a team that makes a real difference every day. If you have any questions, contact Jason Bowring at jbowring@possability.com.au.

Commitment to Safety & Inclusion

We're an Equal Employment Opportunity employer and value diversity in all its forms. We strongly encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse communities, people with disability, and LGBTQIA+ individuals. Need adjustments to the recruitment process? Contact our Talent Team on 0408 720 280. All applicants undergo a comprehensive pre-employment screening process, as part of our commitment to safeguarding children and vulnerable people.

Seniority level: Entry level

Employment type: Temporary

Job function: Other

Industries: Newspaper Publishing


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