Apprenticeships Traineeships Operations Lead

4 weeks ago

Melbourne, Victoria, Australia Jemena Full time
Apprenticeships / Traineeships Operations Lead

About Us

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's over 3000 team members, consistently strive to make a difference in the communities we serve.

Are you passionate about nurturing potential and creating inspiring pathways for people to thrive? We're looking for a dedicated and compassionate Apprenticeships & Traineeships Operations Lead to champion the journey of our apprentices and trainees—ensuring they feel seen, supported, and set up for success.

This rewarding role plays a pivotal part in the coordination and delivery of high-quality training experiences, while fostering a positive and inclusive learning environment. You'll also bring your strong organisational skills to the administration of our Registered Training Organisation, helping us maintain excellence across every aspect of our learning programs.

At the heart of this role is your ability to connect—with learners, colleagues, stakeholders, and partners. You'll nurture relationships, streamline training delivery, and empower our people to reach their full potential.

Key Responsibilities

In this role, you'll:
  • Coordinate internal and external training and coaching programs, ensuring every apprentice and trainee receives the right guidance to complete their qualifications with confidence.
  • Provide timely processing of invoices and funding claims, supporting smooth operations.
  • Consult with clients to understand their current and future workforce development needs, tailoring training solutions that align with their goals.
  • Ensure our delivery environments meet all compliance requirements and remain welcoming and engaging.
  • Champion learner wellbeing by implementing supportive initiatives and checking in on their progress and needs.
  • Assist in crafting and refining policies and procedures related to our apprenticeship and traineeship offerings.
  • Build trusted relationships with Apprenticeship Support Networks and Government bodies, promoting our programs with care and clarity.
  • Monitor training contracts and learner progress, identifying and addressing any roadblocks early.
  • Keep learner records updated in Success Factors LMS.
  • Process our RTO enrolments and certificate issuance
  • Oversee welcoming and thoughtful onboarding experiences for new apprentices and trainees.
  • Manage training logbooks and ensure compliance with documentation standards.

What You'll Bring
  • A working knowledge of national Apprenticeship and Traineeship delivery standards and guidelines.
  • A warm, collaborative communication style with the confidence to influence and engage across different audiences.
  • Experience nurturing strong partnerships with stakeholders, training bodies, and regulatory agencies.
  • A talent for staying organised, meeting deadlines, and gracefully juggling competing priorities.
  • A detail-focused mindset with a genuine drive to improve systems and processes.
  • A heart for empowering others through education and development.

This is more than a coordination role—it's an opportunity to shape futures and help people flourish through education. You'll be part of a values-led team that celebrates connection, care, and continuous growth

Why you should come and work for us

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process.

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.
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