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Casual Guest Service Agent

4 weeks ago

Adelaide, South Australia Adelaide Oval SMA Ltd Full time

Set at the iconic Adelaide Oval, Oval Hotel is a premium boutique hotel in the heart of the city of Adelaide.

Wrapping gently around the eastern façade of the stadium and integrating seamlessly with the existing architecture, each room at Oval Hotel enjoys sweeping parkland views, custom furnishings and intuitive technology.

As Australia's first stadium hotel, we exist to harness the magic of our awe-inspiring location and create memorable experiences for our guests within the hotel, stadium and beyond. Guests can dine overlooking the hallowed turf at the award-winning Five Regions Restaurant or Bespoke Wine Bar & Kitchen, revel in the excitement of a major sporting or cultural event at Adelaide Oval, take in the city skyline on a RoofClimb and more.

Casual Guest Service Agent

The key focus of theCasualGuest Service Agent is to deliver a high standard of exceptional and personalised customer service to guests at the Oval Hotel. Whether it is helping our Front Desk Team to check in guests, the successful candidate will thrive in the environment of wearing many different hats.

As an importantrole inproviding assistance to Oval Hotel guests, you will be warm, welcoming and "guest obsessed", all while ensuring the presentation of the Oval Hotel is at the highest quality.

What you'll be doing

  • Support theFront Office Team with varioustasks and duties.
  • Accurately and efficiently process booking payments including any amendments and provide confirmation details to guests.
  • Delivering exceptional customer service - respond to guest requestspromptly, efficiently and courteously.
  • Effectively coordinating of all guest arrival and departure procedures.
  • Assisting with day to day activities of the reception area and ensure the area is presented in a pristine manner.
  • Maintaining a proactive approach to complaint handling and be confident in resolving issues.
  • Being present at the Concierge/Reception desk or in the lobby in anticipation to assist guests, colleagues and visitors.
  • Responding to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Maintaining immaculate personal presentation and a welcoming presence.

Your skills and experience

To be successful in this role, you must be able to meet or be capable of meetingthe following criteria:

  • Significant experience in guest services, with a proven track record of customer service excellence.
  • Impeccable grooming and presentation.
  • Outstanding attention to detail.
  • Previous experience with using a Property Management System (PMS) such as Opera.
  • Strong administrative skills, with confidence in using Microsoft Office Suite.
  • The ability to workautonomously and demonstrate strong teamwork and collaboration skills.
  • Strong organisational and proven time management skills.
  • Lateral thinker with strong problem-solving capabilities and flexibility of approach.
  • Unrestricted Full Drivers License.
  • Responsible Service of Alcohol (Desired).

What's in it for you:

  • Special rates at Oval Hotel & RoofClimb.
  • Employee recognition programs.
  • Corporate Discounts – Private Health, Banking, Gym.
  • Referral Bonus.
  • Employee Assistance Program.

Please note that this positions will require someone who is flexible with their hours and can work weekdays, weekends and public holidays.

Please note that applications from agencies will not be considered at this time. To be eligible to apply for this role you must be legally permitted to work in Australia.

Allows you to pre-fill the application using your SEEK profile information and resumé

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    Questions
    • Why are you interested in the role of Guest Service Agent at Oval Hotel? *
    • Please provide a brief outline of your prior experience as a Guest Service Agent: *
    What is your availability? (Please check which days you are available to work) *
    • Monday
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    • If you have any comment about your availability please note it here.
    How would you rate your computer skills? *
    • Beginner - I know the basics
    • Intermediate - I am a confident user
    • Advanced - I am a very confident user
    Do you have a Current unrestricted drivers license? *
    • Yes, I have a full drivers license.
    • No, I have a restricted drivers license.
    • No, I do not have a drivers license.
    • Have you been referred for this position by a current AOSMA employee? If so, please provide their name:
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