Current jobs related to Customer Success Lead - Melbourne, Victoria - eFinancialCareers Ltd.
-
Strategic Customer Success Lead
3 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $125,000Key Responsibilities">We are seeking a Customer Success Lead to spearhead our client-centric approach. As a vital member of our operations department, the successful candidate will be responsible for delivering exceptional service and support that meets and exceeds our clients' expectations.">Essential Skills and Qualifications">">Proven track record of...
-
Customer Success Lead Operations Melbourne
4 days ago
Melbourne, Victoria, Australia Buscojobs Full timeThe roleYou are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player / coach, leading by example, and driving your own opportunities while coaching others on theirs. You will...
-
Customer Success
3 weeks ago
Melbourne, Victoria, Australia Trimble Inc. Full timeCustomer Success & Renewals Specialist - SEAYour Title: Customer Success & Renewals SpecialistJob Location: KL, Malaysia or Jakarta Indonesia (Hybrid)Our Department: AECOJoin Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technologyAre you passionate about building strong customer...
-
Customer Success
2 weeks ago
Melbourne, Victoria, Australia Trimble Inc. Full timeCustomer Success & Renewals Specialist - SEAYour Title: Customer Success & Renewals SpecialistJob Location: KL, Malaysia or Jakarta Indonesia (Hybrid)Our Department: AECOJoin Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technologyAre you passionate about building strong customer...
-
Head Of Customer Success
3 days ago
Melbourne, Victoria, Australia Frankieone Full timeThe role You are an experienced customer success leader that ensures our clients receive the very best experience on every level, both for your own customers and your team.You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs.You...
-
Head Of Customer Success
3 days ago
Melbourne, Victoria, Australia Frankieone Full timeThe roleYou are an experienced customer success leader that ensures our clients receive the very best experience on every level, both for your own customers and your team.You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs.You...
-
Head Of Customer Success
3 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeYour ImpactAs Head of Customer Success , you'll drive the strategic direction and day-to-day performance of the Asahi Customer Success Centre — delivering exceptional customer and consumer experiences across multiple channels and touchpoints.Overseeing Consumer Relations, Inbound Case Management, Inside Sales, and Customer Platforms, this critical...
-
Head of Customer Success
4 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeYour ImpactAs Head of Customer Success, you'll drive the strategic direction and day-to-day performance of the Asahi Customer Success Centre — delivering exceptional customer and consumer experiences across multiple channels and touchpoints.Overseeing Consumer Relations, Inbound Case Management, Inside Sales, and Customer Platforms, this critical...
-
Head Of Customer Success
2 weeks ago
Melbourne, Victoria, Australia Buscojobs Full timeApply now Job no: 503013 Work type: Permanent - Full Time Location: Melbourne Categories: Administration & Support, Sales, Corporate Support Functions Your Impact As Head of Customer Success, you'll drive the strategic direction and day-to-day performance of the Asahi Customer Success Centre — delivering exceptional customer and consumer experiences across...
-
Head Of Customer Success
3 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeJoin to apply for the Head of Customer Success role at Asahi Beverages Join to apply for the Head of Customer Success role at Asahi Beverages Your ImpactAs Your ImpactAs Head of Customer Success , you'll drive the strategic direction and day-to-day performance of the Asahi Customer Success Centre — delivering exceptional customer and consumer...
Customer Success Lead
4 weeks ago
The role
You are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You will oversee finding value on strategic accounts to grow value and revenue in these accounts, including ownership of specific accounts yourself. You will evolve our Customer Success methodology and processes in the context of a lean, fast-growing technology startup. As a lead, you bring your experience and expertise to the fore, driving improvement in how we work and how we deliver products to our clients to ensure our customers receive the very best experience on every level.
Reporting to the COO, you help define, refine, and deliver the onboarding process from pre-sales through to implementation and customer success. Your impact on the team's success is immense.
Your ticket to success:
- Be an advocate. For Frankie, for the product, for our people, and for our values.
- Energy. You enjoy a high-energy, high-velocity environment. You enjoy a challenge and relish the opportunity to create something that you can be proud of.
- Customer Centricity. Your focus is the customer, both bringing new ideas and supporting through challenges. You work with clients daily to deliver a seamless onboarding experience to FrankieOne's platform. This includes conducting workshops, product demos, configuration calls, training, business reviews, and overall implementation design, identifying opportunities to enhance the customer user experience.
- Collaboration. Work closely with the FrankieOne technical support team to ensure accurate configuration and implementation of solutions as scoped with the client. Provide feedback to the development team to ensure products are developed with customer needs in mind and are fit for purpose.
- Lead. Coach and mentor team members, peer-review their work, and support their development by sharing your knowledge and experience.
- Transform. Lead the ideation, development, and execution of transformative practices that improve customer happiness and operational efficiency.
In a previous life you have:
- 7+ years of experience in a related field
- Experience as a Customer Success Lead or similar role
- Experience in high-intensity environments, such as technology startups & consulting
- Knowledge of KYC, AML, and fraud is a plus but not required
- A customer-centric mindset
- Working knowledge of data analytics and performance metrics (KPIs, OKRs)
- Excellent communication and interpersonal skills
- A strong analytical mindset with detailed planning skills
- Excellent written skills
More about you
You are a structured leader who fosters environments of excellence and success. You are passionate about building and leading high-performing, happy teams sharing your vision. Creative in problem-solving, you thrive in fast-paced, changing environments and work well with like-minded, outcome-focused colleagues. You take pride in building autonomous teams that deliver on promises, fostering collaboration, and making a meaningful impact.
Department Operations
Locations: Melbourne, Remote (Hybrid)
Boost your careerFind thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr