NDIS Operations Manager

3 weeks ago

Sydney, New South Wales, Australia AusSudan Aid Full time

NDIS Operations Manager (Part-Time, Hybrid)

AusSudan Aid is a not-for-profit organisation dedicated to supporting communities through inclusive and high-quality services. We have recently become NDIS-registered and are seeking an experienced NDIS Operations Manager to oversee and lead our service delivery. This part-time, hybrid role is ideal for a strategic and community-focused manager who can build strong stakeholder relationships, engage with the community, and ensure efficient and compliant operations.

Key Responsibilities:

  • Service Delivery & Compliance: Oversee the day-to-day operations of NDIS services, ensuring compliance with NDIS regulations, quality standards, and best practices.
  • Stakeholder Engagement: Establish and strengthen relationships with NDIS participants, families, support workers, service providers, and community partners.
  • Community Outreach: Lead engagement initiatives to increase awareness and accessibility of services within the community.
  • Financial & Budget Management: Oversee program budgets, funding allocations, and financial reporting to ensure sustainable and effective service delivery.
  • Team Leadership & Support: Provide leadership, guidance, and support to staff, fostering a culture of accountability, professional growth, and high-quality service.
  • Strategic Planning & Growth: Develop and implement strategies to enhance service delivery, expand outreach, and support the organisation's long-term NDIS goals.
  • Process Improvement: Continuously assess and refine operational processes to improve efficiency and participant experience.
  • Risk & Incident Management: Ensure the organisation meets its duty of care responsibilities by managing risks, handling incidents appropriately, and maintaining compliance with safeguarding policies.
  • Regulatory Compliance & Auditing: Maintain in-depth knowledge of the NDIS Code of Conduct and ensure adherence to NDIS compliance, auditing processes, and quality assurance requirements to uphold service excellence and accountability.

About You:

  • Proven experience in NDIS operations
  • In-depth knowledge of the NDIS Code of Conduct and a strong understanding of NDIS compliance, auditing processes, and quality assurance requirements.
  • Strong stakeholder engagement and relationship-building skills.
  • High-level decision-making and problem-solving abilities.
  • Financial and budget management experience in a service-based setting.
  • Experience in not-for-profit organisations and community engagement is highly regarded.
  • Ability to work flexibly in a hybrid environment, balancing remote and in-person responsibilities.

This is a fantastic opportunity to play a key role in shaping and growing our NDIS services while making a meaningful impact in the community. If you're a passionate and driven leader, we would love to hear from you

AusSudan Aid is an equal-opportunity employer committed to fostering a diverse, inclusive, and supportive workplace. We celebrate and value the unique backgrounds, perspectives, and experiences of all individuals, and we encourage applications from people of all cultures, abilities, and identities, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from culturally and linguistically diverse backgrounds.

Seniority level
  • Mid-Senior level
Employment type
  • Part-time
Job function
  • Management and Manufacturing
  • Non-profit Organizations
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