Compassionate Funeral Arranger and Conductor

MAYDAY Recruitment is partnering with a highly respected organisation in the funeral services industry to find a Funeral Arranger/Conductor to join their Bunbury team.

This is a role for someone who genuinely enjoys helping people, creating calm in difficult situations and delivering exceptional service.

You don't necessarily need previous funeral industry experience. What matters most is your ability to connect with people, listen, stay composed under pressure and treat every family with care and respect. Full training and support will be provided.

What makes this role different?

This is more than a customer service role. You'll be there for people during some of the most significant moments of their lives, helping families feel supported and ensuring their loved one's farewell is handled with dignity.

You'll build meaningful relationships with families, work alongside a supportive local team and develop specialist skills that can provide a genuinely rewarding long-term career.

Importantly, you must be comfortable working with deceased persons and supporting families who are experiencing grief and loss. You'll need to approach these situations with maturity, compassion and the utmost respect.

You'll be based in Bunbury, but as this is a regional role, there will be occasions where you may need to travel up to 1–2 hours to attend a funeral service, depending on operational requirements.

You will also participate in an on-call roster, approximately one week per month, supporting transfers when required. This means you must be comfortable with the flexibility that comes with being on call and travelling when needed.

A current unrestricted driver's licence is essential, and you must be confident and comfortable driving as part of the role.

If you've worked in hospitality, events, aged care, community services, healthcare, retail, customer service or another people-focused environment, your experience could translate incredibly well.

What you'll be doing

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  Meeting with families and listening carefully to their wishes
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  Helping families plan and coordinate meaningful funeral services
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  Conducting funeral services with professionalism, warmth and respect
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  Being a calm and reassuring presence for families throughout the process
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  Working respectfully and professionally around deceased persons
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  Coordinating the many details behind each service to ensure everything runs smoothly
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  Working closely with colleagues, clergy, celebrants and other service providers
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  Supporting the day-to-day operations of the Bunbury location
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  Travelling to funeral locations to conduct or support funeral services when required, including journeys of up to 1–2 hours in some circumstances
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  Participating in an on-call roster, approximately one week per month, to support transfers when required
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  Driving safely and professionally as part of the role
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  Maintaining high standards of care, presentation, safety and compliance
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  Being part of a team that takes pride in delivering an exceptional experience for every family

We're looking for someone who...

Most importantly, you're a good people person.

You may be someone who:

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  Has a natural ability to make people feel comfortable and at ease
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  Is compassionate, emotionally mature and genuinely caring
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  Communicates clearly and listens before responding
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  Can remain calm and professional in emotionally challenging situations
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  Is comfortable working with deceased persons and supporting grieving families
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  Is highly organised and takes pride in getting the details right
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  Can adapt to different families, cultures, beliefs and individual needs
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  Is confident working both independently and as part of a team
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  Holds a current unrestricted driver's licence
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  Is confident and comfortable driving regularly as part of the role
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  Is comfortable travelling to nearby and regional locations, including journeys of up to 1–2 hours when required
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  Is comfortable participating in an on-call roster for approximately one week per month and responding to transfer requirements
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  Can demonstrate flexibility around changing operational requirements

Funeral industry experience is welcome, but not essential. If you have the right attitude and transferable experience, you'll be supported with structured training to learn the industry.

Why you'll love it

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  Meaningful work where you can genuinely make a difference
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  Full training and ongoing support – you don't need to know the funeral industry
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  A stable opportunity within an essential services industry
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  A supportive