Corporate Travel Consultant – VIP

2 weeks ago

City of Greater Geelong, Australia American Express Global Business Travel Full time

Corporate Travel Consultant – VIP

Corporate Travel Consultant – VIP

Apply locations: Australia, Australian Capital Territory, Australia New South Wales, Australia Victoria

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: J-71849

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a VIP Travel Consultant for Amex GBT, you'll handle travel for some of our most exclusive and exciting VIP clients, including business executives and famous names in the entertainment industry.

What You'll Do on a Typical Day

  • Advise and arrange travel for corporate business customers (both individuals and groups) in the US.
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
  • Use one of our Global Distribution Systems (GDS).
  • Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements.
  • Use positive telephone service techniques and act on special customer requests.
  • Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

  • Passion for excellence in client service, including proactive anticipation of needs.
  • Native GDS expertise (Sabre, Apollo, Amadeus).
  • 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail travel.
  • Experience in handling VIP Corporate Travel is required.
  • Excellent professional communication (written and verbal).
  • Attention to detail.
  • Act with integrity, and look after personal traveler information.
  • Resolving customer issues quickly and independently / with supplier.
  • Partnership and willingness to provide feedback.

Location: Australia

The #TeamGBT Experience

  • Flexible benefits: tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want: when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources: to support mental and emotional health for you and your immediate family.

  • And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;

#J-18808-Ljbffr

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