Wellness Data and Services Coordinator
2 weeks ago
- 12 months fixed term, could lead to permanent opportunity for the right candidate
- Flexible working arrangement, based in our Melbourne office
- Comprehensive training and great benefits
The heart of the role:
Working as a key member of the Wellness Data and Services Team, providing efficient and timely general and more complex administrative services and assistance to the Client Partnership Services team who deliver industry leading wellness services to Bupa's corporate and international clients.
Key to this role is responsibility for delivering a superior level of service to Bupa's transactional clients, supporting professional relationships with key client stakeholders and maximising employee engagement in the wellness services delivered. Responsible for assisting with the day-to-day management of scheduling requests, logistics or equipment, paperwork, travel, and digital supplies for the services delivered to Bupa Wellness clients.
In short, a Wellness Data and Services Coordinator helps bridge the gap between data analysis and wellness program delivery, ensuring that health insurance members are supported in maintaining and improving their health while also helping insurance companies track and improve the outcomes of their wellness services.
Responsibilities:
- Assist with planning; organisation of marketing activities; creation and assignment of Job Notifications; client liaison as required
- Providing quality, service-oriented and customer focused account management for a portfolio of wellness clients and manage the implementation of wellness services that ensure client's contractual obligations and expectations are met or exceeded
- Develop and facilitate effective internal marketing strategies for the promotion of client wellness services to maximise employee engagement, booking and participation uptake
- Assist and support the Client Services team with effective management of health program data for reporting purposes
- Ensure quality and accuracy of all financial and operational processes e.g., job notifications, client billing etc
- Provide timely and effective support to the Client Services and broader Bupa Wellness teams to ensure project timelines and milestones are achieved and meeting obligations
- Operate with a view to continuous improvement, actively identifying and recommending opportunities to streamline efforts and ensure cost effectiveness where possible
- Support the Client Service Team with day-to-day operational tasks including but not limited to, answering emails, phone calls, data entry and general operational support
- Other duties as directed by the Client Services Team Leader
About you:
- Experience in event management and/or health promotion qualifications preferred
- Previous experience working within a corporate organisation (desirable but not essential)
- Proven administrative and organisational skills including the ability to prioritise and self-direct work
- Ability to communicate effectively and autonomously for a geographically dispersed team
- Demonstrated skill in Microsoft Excel, Word, Outlook, and OneNote
- Excellent organisation, time management and prioritisation skills, with a high level of attention to detail
- Excellent customer service and phone management skills
- Strong written, verbal, and interpersonal communication skills
- High level of motivation, eagerness to learn and professional maturity
- Problem-solving and critical thinking skills
We've got your back
The special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa's purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.
Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role.
Our range of benefits include:
- Fully subsidised health insurance products
- Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinations
- Discounted products and services via our extensive partner network
- An additional annual leave day for you to focus on your wellbeing
- An additional volunteer day each year for you to give back to your community
There is nothing half-hearted about what we do at Bupa, Apply now
At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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