Wellbeing and Injury Management Team Lead

2 weeks ago

Melbourne, Victoria, Australia Good Guys Group Full time
Wellbeing and Injury Management Team Lead
  • Full-time
  • Employment Type: Permanent Full Time

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
  • Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
  • Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
  • Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

As our Wellbeing & Injury Management Team Lead, you will lead the delivery of effective injury prevention, claims management and injury management processes in support of business objectives.

Other responsibilities include:

  • Lead, coach and develop the Wellbeing & Injury Management Team Advisors and Coordinator, ensuring development of their skills and high levels of customer focus in support of stores and support centre.
  • Assist to develop and implement simple, relevant and effective injury and claims management policies, procedures and strategies that minimise operational impact, reduce costs and continually improve health and safety results.
  • Work collaboratively with the Injury Management & Wellbeing Manager to develop and contribute to the annual Safety Strategy with key health and wellbeing objectives, targets and timeframes for implementation.
  • Provide practical training and coaching to leaders in support of improved knowledge and awareness of health and wellbeing for their team and the greater business.
  • Assist to develop and implement any health and wellbeing initiatives or strategies to ensure the business has best practices in place.
  • Assist to ensure the Injury Management System is maintained with accurate and relevant information and is effectively used by both the Wellbeing and Injury Management, Safety and HR teams.
  • Contribute to the coordination and compiling of safety reporting and presentations including board reports, quarterly strategy tracking and retail leadership meetings in collaboration with the Wellbeing & Injury Manager and Group GM Health, Safety & Wellbeing.
  • Effectively facilitate the timely and sustainable return to work of injured team members, ensuring lost time, claim durations and claim costs are minimized.
  • Establish and maintain effective working relationships with all key stakeholders.
  • Work collaboratively with external stakeholders, such as Insurers and OR Providers, to ensure claims management strategies are implemented, the timely delivery of exceptional customer service and cost-effective outcomes.
  • Manage and deliver ad hoc projects as required.

Minimum Qualifications:

  • Tertiary qualifications in relevant Allied Health such as Occupational Therapy, Physiotherapy, Psychologist.
  • Relevant professional association membership and/or registration.
  • 3+ years rehabilitation experience (clinical and non-clinical) and 2 years in the Occupational Rehabilitation industry.
  • Strong knowledge of Workers Compensation and Rehabilitation legislation nationally with demonstrated cost and claim reductions through implementation of injury prevention programs.

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply

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